PAVAN CHUNDIRI

• Designed and developed custom solutions in Microsoft Dynamics 365 CRM, including custom Plugins, JavaScript, Power Automate flows, and Workflows to meet complex business requirements.
• Implemented and maintained integrations with third-party systems using Power Automate, Web APIs, and SSIS with KingswaySoft for seamless data exchange.
• Migrated and upgraded CRM systems from Dynamics 2016 (ClickDimensions) to Dynamics 365 Marketing, including setup of Customer Journeys, Segments, and Subscription Centers.
• Built and embedded Power BI dashboards within CRM forms to provide real-time, actionable insights to business users.
• Refactored legacy hard-coded integration logic to improve maintainability and reduce technical debt.
• Used tools such as XRM Toolbox and Plugin Registration Tool for efficient solution management and deployment.
• Collaborated with Business Analysts and end-users to gather requirements, deliver enhancements, and advise on CRM best practices.
• Took ownership of product change requests, delivered them in Agile sprints, and ensured high-quality releases using CI/CD pipelines.
• Maintained CRM data integrity and quality through data audits, cleansing, and validation processes.
• Provided user onboarding, access management, and supported adoption through "train the trainer" initiatives.

Business Collaboration & Functional Responsibilities :

• Partnered with Business Analysts and Super Users to understand requirements and translate them into scalable CRM solutions.
• Analyzed and resolved incidents and defects raised by L2 and L3 support teams.
• Delivered CRM change requests and enhancements in Agile sprint cycles, taking full ownership of development and delivery.
• Maintained data hygiene and CRM data quality through routine audits, cleansing, and resolving inconsistencies.
• Onboarded and supported end users with CRM access and usage, including managing permissions and environment setup.
• Provided mentorship to Business Super Users and supported a ‘train the trainer’ model to promote system adoption.
• Advised on CRM best practices, focusing on continuous process improvement and user experience enhancement.
• Worked closely with management on strategic planning, workflow optimization, and solution scalability.