Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roomana Nasar

Blackburn, Darwen

Summary

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business with 8 years of experience in retail. Recognised for my ability to communicate with customers, providing exceptional service. Contributing to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers. I have worked in various department making myself available to assist the business with my wide knowledge and skill set. I am a flexible and hardworking individual who always prioritises my job duties.


Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

PHARMACY COUNTER ASSISTANT/ DISPENSER

Asda Pharmacy
Blackburn
01.2023 - 08.2023
  • Applied correct pricing structures and controls for pharmacy, POM and GSL products
  • Minimised patient waiting times through excellent prioritisation and multitasking
  • Received incoming controlled drug supplies, storing within correct, secure locations
  • Answered questions and helped pharmacy customers locate desired items
  • Printed prescription labels with accurate patient, contents, and dosage advice
  • Dispensed medication accurately against customer prescriptions
  • Cleaned equipment and containers between use to avoid cross-contamination.

SECTION LEADER

Asda
Blackburn
01.2022 - 07.2022
  • Drove strong service culture through team huddles and 1:1 feedback session
  • Planned large team rotas to achieve full coverage
  • Achieved comprehensive product availability with proactive ordering and replenishment
  • Trained staff to build product lines and system knowledge
  • Minimised waste by training staff in food hygiene and correct product handling
  • Supervised equipment repairs and troubleshooting to restore operations.

CUSTOMER SERVICE/ ADMIN ASSISTANT

Asda
Blackburn
03.2019 - 05.2021
  • Assisted customers with varying questions using product knowledge and service expertise
  • Answered customer telephone calls promptly and improved on hold wait times
  • Provided printing, photocopying scanning support to colleagues
  • Kept files organised and up to date for accurate record- keeping purposes.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Retail sales assistant

Asda
Blackburn
12.2015 - 08.2023
  • Greeted customers and helped with selecting merchandise, finding accessories, and completing purchases
  • Delivered outstanding in-store experience through positive and attentive customer service
  • Updated product labelling and pricing to reflect discounts and offers
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
  • Processed returned or exchanged items and provided refunds to customers.
  • Operated cash registers with accuracy and processed cash and card transactions.

Education

NVQ Level 2 - Medicine Counter Assistant/ Dispensing

Buttercups
Blackburn
01.2023 - 07.2023

Diploma of Higher Education - Human Resources and Business Management

Blackburn College
Blackburn
09.2018 - 06.2021

NVQ Level 3 - Beauty

Blackburn College
Blackburn
09.2013 - 06.2014

NVQ Level 2 - Beauty

Blackburn College
Blackburn, Blackburn with Darwen
09.2012 - 06.2013

NVQ Level 2 - Business

Blackburn College
Blackburn, Blackburn with Darwen
09.2011 - 06.2012

GCSEs - Maths

Pleckgate High School
Blackburn
09.2010 - 06.2011

GCSEs - English

Pleckgate High School
Blackburn
09.2010 - 07.2011

Skills

  • Teamwork
  • Problem-solving
  • Excellent work ethic
  • Active listener
  • Critical thinker
  • Leadership
  • Confident communicator
  • Detail-orientated

Languages

English
Fluent
Urdu
Advanced
Punjabi
Advanced

Timeline

NVQ Level 2 - Medicine Counter Assistant/ Dispensing

Buttercups
01.2023 - 07.2023

PHARMACY COUNTER ASSISTANT/ DISPENSER

Asda Pharmacy
01.2023 - 08.2023

SECTION LEADER

Asda
01.2022 - 07.2022

CUSTOMER SERVICE/ ADMIN ASSISTANT

Asda
03.2019 - 05.2021

Diploma of Higher Education - Human Resources and Business Management

Blackburn College
09.2018 - 06.2021

Retail sales assistant

Asda
12.2015 - 08.2023

NVQ Level 3 - Beauty

Blackburn College
09.2013 - 06.2014

NVQ Level 2 - Beauty

Blackburn College
09.2012 - 06.2013

NVQ Level 2 - Business

Blackburn College
09.2011 - 06.2012

GCSEs - Maths

Pleckgate High School
09.2010 - 06.2011

GCSEs - English

Pleckgate High School
09.2010 - 07.2011
Roomana Nasar