Ronan Doyle
Edinburgh,Edinburgh
Summary
Seasoned Customer Service Professional with over six years of experience within dynamic and fast-paced consumer facing environments. Excellent interpersonal skills aiding positive professional relationships.
Working as a professional actor has granted the ability to engage confidently with customers, and carry myself professionally at all times.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant
Murrayshall Country Estate
Scone, Perth and Kinross
11.2024 - Current
- Ensuring guests needs are met in a multi-faceted bar/lounge experience. Including, delivering afternoon tea, producing high quality cocktails, making barista quality coffee and maintaining an attractive and inviting bar space.
- Provide our guests with exceptional customer service and up to date product knowledge
- Maintain cleanliness in dining areas
- Coordinate with chefs on special dietary requirements
- Follow strict alcohol serving laws ensuring legal obligations
Front of House Supervisor
Pret A Manger
Glasgow, Glasgow City
08.2017 - 11.2024
- Trained all new staff in areas such as Product Quality, Health and Safety Standards and Customer Service.
- Maintained perfect Food and Drink stock levels to meet customer demand whilst limiting waste.
- Thoroughly trained in Stock Management, Cash Handling and Shop Orders
- Reviewed and submitted FOH staff hours for payroll purposes.
- Established effecting staffing rota's, adapting staffing levels according to business levels to optimise sales
- Trained multiple new baristas in milk steaming and latte art, shared knowledge of our 'Coffee Story', and promoted exemplary customer service, since 2018.
- Promoted new 'Barista Prepared Drinks' through convivial customer service, up-selling and developing personal relationships with customers; resulting in a loyal customer base.
- Cleaned counters, machines, utensils and seating areas, maintaining immaculate cafe conditions.
Customer Service Assistant
Sainsbury's
Aberdeen, Aberdeen City
07.2016 - 08.2017
- Ensured friendly and upbeat customer service
- Maintained clean sales floors, organising and facing merchandise for visually-appealing displays.
- Upheld all privacy and security requirements to maintain faultless GDPR compliance.
- Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.
Education
Higher National Diploma - Acting and Performance
North East Scotland College
Advanced Highers -
Bell Baxter High School
Fife, FIFSkills
- Exemplary customer service
- Written and verbal communication skills
- Shift management
- Engaging leadership style
- Stock management
- Staff education and training
Affiliations
- Hillwalking
- Running
- Reading
Accomplishments
Reached semi final of Pret a Manger's Barista competition - finals cancelled because of COVID
Certification
First Aid Certificate
Personal Information
Custom
Fife,Aberdeen
Timeline
Food and Beverage Assistant
Murrayshall Country Estate
11.2024 - Current
Front of House Supervisor
Pret A Manger
08.2017 - 11.2024
Customer Service Assistant
Sainsbury's
07.2016 - 08.2017
Higher National Diploma - Acting and Performance
North East Scotland College
Advanced Highers -
Bell Baxter High School
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