Roman Pickering
Derby,Derbyshire
Summary
Dedicated professional with expertise in customer service and sales support, adept at utilising POS systems and ensuring cash handling accuracy. Skilled in inventory management and merchandising, with a strong focus on food safety best practices and COSHH documentation. Known for empathy towards customers, patience, and courtesy, while effectively handling constructive criticism. A collaborative team player committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work history
General assistant
Showcase Cinema
Derby, Derbyshire
2023.06 - Current
- Resolved customer queries promptly, enhancing client satisfaction.
- Streamlined till operations, minimising queues at checkout.
- Supported office administration tasks, contributing to improved operational efficiency.
- Managed material inventory by conducting regular stock checks.
- Performed routine checks on coolers and freezers to ensure proper temperature control.
- Arranged displays attractively, enticing customers into the cinema.
- Worked on till operations efficiently reducing queues at the checkout.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Worked closely with team members to achieve collective goals and objectives.
Cook's assistant
Pro-Tech MOT and Automotive Academy
Burton-on-Trent, Staffordshire
2020.08 - 2023.04
- Assisted head cook during peak service times to ensure smooth kitchen operations.
- Demonstrated excellent knife skills whilst preparing vegetables and fruits swiftly and safely.
- Followed strict dietary requirements for the well-being of customers with allergies or dietary restrictions.
- Maintained high hygiene standards by consistently cleaning work areas and equipment.
- Executed tasks efficiently under tight deadlines.
- Collaborated with kitchen staff to create a supportive team atmosphere.
- Arrived punctually for shifts, prepared to begin work immediately.
- Prepared meals for improved customer satisfaction.
- Ensured freshness of food items by regularly checking expiry dates.
- Maintained a clean workspace to ensure food safety regulations were met.
Education
GCSEs - Mathematics
John Port Spencer Academy
Etwall, Derbyshire 2021.09 - 2023.08
GCSEs - English Literature and Language
John Port Spencer Academy
Etwall, Derbyshire 2021.09 - 2023.08
GCSEs - Drama
John Port Spencer Academy
Etwall, Derbyshire 2021.09 - 2023.08
GCSEs - History
John Port Spencer Academy
Etwall, Derbyshire 2021.09 - 2023.08
A-Levels - Criminology
John Port Spencer Academy
Etwall, Derbyshire 2023.09 - 2025.07
A-Levels - History
John Port Spencer Academy
Etwall, Derbyshire 2023.09 - 2025.07
A-Levels - Drama
John Port Spencer Academy
Etwall, Derbyshire 2023.09 - 2025.07
Bachelor of Science - Forensic Science and Criminology
University of Derby
Derby 2025.09 -
Skills
- Customer Service
- Sales support expertise
- POS Systems
- Cash handling accuracy
- Inventory management
- Counter and chiller merchandising
- Food safety best practice
- COSHH documentation
- Constructive criticism handling
- Empathy towards customers
- Patience and courtesy
- Team player
Timeline
Bachelor of Science - Forensic Science and Criminology
University of Derby
2025.09 -
A-Levels - Criminology
John Port Spencer Academy
2023.09 - 2025.07
A-Levels - History
John Port Spencer Academy
2023.09 - 2025.07
A-Levels - Drama
John Port Spencer Academy
2023.09 - 2025.07
General assistant
Showcase Cinema
2023.06 - Current
GCSEs - Mathematics
John Port Spencer Academy
2021.09 - 2023.08
GCSEs - English Literature and Language
John Port Spencer Academy
2021.09 - 2023.08
GCSEs - Drama
John Port Spencer Academy
2021.09 - 2023.08
GCSEs - History
John Port Spencer Academy
2021.09 - 2023.08
Cook's assistant
Pro-Tech MOT and Automotive Academy
2020.08 - 2023.04