Romain Levenez

• Led a full commercial transformation of the venue, including: venue layout redesign, menu redevelopment, and staffing restructure.
• Trained front-of-house teams on upselling and customer engagement to redefine service standards.
• Managed stock control and labour costs in line with KPIs while protecting revenue growth and customer satisfaction.
• Continuously designing and implementing new offerings to generate new revenue streams and maintain an edge on competitors.

Key Achievement:

• Delivered sustained 15% year-on-year revenue growth in a competitive London market.

• Managed a team of 20+ staff in a fast-paced environment.
• Built my understanding of the restaurant business model, and the positive impact of structure and replicability on growth.

Key Achievement:

• Developed a detailed standardized training programme for new staff that could be applied across venues to guarantee a fast and homogeneous learning of processes.

• Directed all aspects of venue operations of a 300+ person capacity venue.
• Played a key role in transitioning the venue from a temporary summer concept to a permanent site.
• Kept the venue open through Covid, reacting and adapting in real time to new regulations and advice.
• Recruited, trained, and led a high-performing team of 25+ staff, achieving the lowest staff turnover rate in the company.
• Produced data-driven reports for directors, identifying opportunities to increase revenue and optimise product mix.
• Planned and executed marketing initiatives, resulting in press coverage such as a feature in the Metro newspaper.
• Built and managed relationships with key stakeholders including landlords, suppliers, and third-party food vendors.

Key Achievement:

• Generated over £3 million in revenue within the first year.

• Progressed rapidly from Waiter to Duty Manager within two years, demonstrating strong leadership qualities.
• Collaborated with directors to achieve KPI’s, contributing to overall venue performance and efficiency improvements.
• Handled customer relations, using strong interpersonal skills to resolve issues and maintain high service standards.

Key Achievement:

• Took responsibility for day-to-day operations of a 600+ capacity venue, supporting sustained revenue performance across multiple trading areas (multiple bars, a restaurant, and an outdoor pizzeria).