Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Roisin Slater

Dumfries,Dumfriesshire

Summary

Driven professional with a knack for leadership and customer service. Able to demonstrate excellent communication and team management skills, combined with a strong ability to handle high-pressure environments. Confidence in working within tight timescales to a high standard with a passion for going above and beyond for customers. Ability to build quick and strong rapport with customers and colleagues to ensure a positive working experience. Adaptable and committed professional seeking to transition back into the legal field, bringing strong research and analytical skills combined with excellent written and verbal communication abilities. Proven track record in managing complex, deadline-driven tasks and maintaining high levels of accuracy and confidentiality with compassion and respect.

Overview

7
7
years of professional experience

Work history

Cabin Crew

British Airways
London
09.2024 - Current
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.

Bar Manager

SnaQ Catering
Dumfries , Dumfriesshire
06.2023 - Current
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Coordinated events at the venue, leading to increased bookings.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.

Paralegal (Temporary)

Thompsons Scotland
Dumfries
06.2022 - 09.2022
  • Navigated legal databases proficiently, retrieving relevant precedents swiftly.
  • Conducted initial client interviews to gather case details.
  • Maintained confidentiality of all sensitive information to uphold ethics standards.
  • Facilitated communication between clients and solicitors with professionalism.
  • Organised client files, ensuring easy access to vital information.
  • Managed a high volume of cases simultaneously, demonstrating strong organisational skills.

Sales and Accounts

Qubiti Ltd.
Dumfries, Dumfriesshire
06.2020 - 06.2023
  • Built strong rapport with customers to ensure their accounts were maintained to the highest standard.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Managed over 50 customer calls per day increasing sales by 10%.
  • Improved customer satisfaction through prompt response to email and phone queries.

Customer Assistant

Tesco
Dumfries, Dumfriesshire
02.2018 - 12.2020


  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Assisted customers in locating items around the store offering a friendly and approachable experience.

Education

Higher National Diploma - Legal Services

City of Glasgow College
Glasgow
06.2021

Skills

  • Punctuality and reliability
  • Time optimisation
  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Project Management
  • Critical-thinking
  • Legislation compliance awareness
  • Event planning experience
  • Team building
  • Merchandising
  • Telephone etiquette
  • Positive attitude
  • Communication proficiency

Affiliations

  • Travel
  • Reading
  • Gym
  • Sport

Timeline

Cabin Crew

British Airways
09.2024 - Current

Bar Manager

SnaQ Catering
06.2023 - Current

Paralegal (Temporary)

Thompsons Scotland
06.2022 - 09.2022

Sales and Accounts

Qubiti Ltd.
06.2020 - 06.2023

Customer Assistant

Tesco
02.2018 - 12.2020

Higher National Diploma - Legal Services

City of Glasgow College
Roisin Slater