Summary
Overview
Work history
Education
Skills
Timeline
Generic

Abbie Selby

Swindon,Wiltshire

Summary

As a passionate hard-working and focused individual I have ability to learn new skills quickly which enhance the skills I will bring to the role. I have worked in the customer service industry for over five years providing face-to-face customer support, complaints management and customer support. This has enabled me to put the customer first to listen and use active communication skills both verbal and non-verbal.

have excellent time management skills and work efficiently as part of a team as well as an individual and pride myself on ensuring the teamwork towards shared goals.

Overview

7
7
years of professional experience

Work history

Cabin crew

British Airways
London gatwick
03.2025 - Current
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Created a welcoming atmosphere through friendly interactions with passengers.

Patient coordinator

Great Western Hospital
Swindon, Wiltshire
11.2022 - 02.2025
  • Fulfilled administrative duties such as answering phone calls promptly, reducing waiting times.
  • Fostered a friendly environment within the clinic, contributing to overall patient satisfaction.
  • Offered compassionate support to patients, easing anxiety about procedures or treatments.
  • Facilitated communication between patients and healthcare team for better outcomes.

Customer care

McDonald's
Swindon, Wiltshire
06.2019 - 11.2022
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

Btec - Travel and tourism level 3

Wiltshire college
Chippenham
09/2019 - 05/2021

GCSEs - Maths

Royal wootton bassett academy
Royal Wootton Bassett

GCSEs - English literature

Royal wootton bassett academy
Royal Wootton Bassett, Wiltshire

GCSEs - English lanuage

royal wootton bassett academy
Royal wootton bassett

GCSEs - Level 2 travel and tourism

royal wootton bassett academy
Royal Wootton Bassett

Skills

  • Punctuality and reliability
  • Knowledge of aviation regulations
  • Health and Safety Compliance
  • Cultural awareness
  • Customer Service

Timeline

Cabin crew

British Airways
03.2025 - Current

Patient coordinator

Great Western Hospital
11.2022 - 02.2025

Customer care

McDonald's
06.2019 - 11.2022

Btec - Travel and tourism level 3

Wiltshire college
09/2019 - 05/2021

GCSEs - Maths

Royal wootton bassett academy

GCSEs - English literature

Royal wootton bassett academy

GCSEs - English lanuage

royal wootton bassett academy

GCSEs - Level 2 travel and tourism

royal wootton bassett academy
Abbie Selby