- Playing sports such as soccer and Gaelic football
- Socialising with family and friends
- Travelling the world and seeing new places/ experiencing new cultures
Roise Thompson
Belfast,Antrim
Summary
Reliable and confident Administrative Officer with a background in hospitality and four years of experience. Proven skills in communication, customer service, organisation, and time management, coupled with the ability to thrive in high-pressure environments. Committed to delivering exceptional service and fostering teamwork to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Recruitment co
BELFAST
11.2024 - Current
- Processing and assessing pension credit applications using the Civil Service procedures and guidelines.
- Collaborated with colleagues and departments to resolve claims and payment issues effectively.
- Resolved customer inquiries and complaints professionally to enhance overall customer satisfaction.
- Addressed customer questions and queries through phone and written correspondence, ensuring accessibility options like large print, audio, braille, or translation services were utilized.
- Supported older, vulnerable customers with empathy, sympathy, and professionalism to address their specific needs.
Waitress Assistant
The Lansdowne Hotel
BELFAST
04.2021 - 11.2024
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Assisted in running food, snack and drink orders to customers in timely fashion.
- Managed multiple tasks during busy periods, demonstrating strong organisational skills and attention to detail.
Education
GCSEs -
Mercy College
Belfast01-2020
Skills
- Customer service
- Empathetic communication
- Issue resolution
- Customer satisfaction
- Pension administration
- Data management
- Time management
- Communication
Interests
Timeline
Administrative Officer
Recruitment co
11.2024 - Current
Waitress Assistant
The Lansdowne Hotel
04.2021 - 11.2024
GCSEs -
Mercy College