Rohitsinh Kachhvah
Harrow,Greater London
Summary
Highly organised NHS Administrative and Clinical Support professional with experience in clinical coding, patient triage, quality assurance, and healthcare administration within GP and NHS settings. Skilled in EMIS Web, compliance monitoring, safeguarding, and maintaining accurate patient records while ensuring GDPR and NHS governance standards.
Recognised for strong analytical skills, attention to detail, and patient-centred service. Experienced in supporting CQC inspections, improving administrative processes, and managing complex workloads efficiently within fast-paced healthcare environments.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Medical Administrator / Clinical Coder / Triager
GP Pathfinder Clinics
Wembley, Brent
2024.07 - Current
- Independently review, summarise, and clinically code patient medical records using EMIS Web, ensuring high levels of accuracy and QOF compliance.
- Prioritise and triage incoming clinical documents, patient enquiries, laboratory results, and correspondence, escalating urgent concerns appropriately.
- Conduct quality assurance checks and internal audits to ensure compliance with NHS standards, governance requirements, and accurate clinical documentation.
- Support practice preparedness during CQC inspections by maintaining robust administrative systems and demonstrating compliance with operational procedures.
- Ensure safeguarding concerns involving adults and children are appropriately identified, coded, escalated, and documented.
- Manage confidential patient information in accordance with GDPR, NHS policies, and information governance standards.
- Analyse complex clinical information and extract relevant data for coding, monitoring, and continuity of care.
- Liaise professionally with patients, relatives, clinicians, and external healthcare agencies to obtain missing information and coordinate follow-up actions.
- Review GP2GP transfers, patient histories, allergies, investigations, and chronic disease records to ensure accurate continuity of care.
- Contribute to workflow improvement initiatives that enhanced efficiency, reduced administrative delays, and improved patient service delivery.
- Maintain accurate electronic records while navigating multiple digital systems simultaneously.
- Support clinicians and wider healthcare teams by ensuring clinical documents are prioritised and directed appropriately.
- Assist in maintaining departmental procedures, governance standards, and administrative best practices.
Quality Control Assistant
OM Pharmaceutical Industries
2021.01 - 2023.05
- Conducted quality control checks and verification of production materials to ensure compliance with safety and quality standards.
- Assisted in implementing quality assurance policies and maintaining accurate audit documentation.
- Supported internal quality audits and maintained detailed compliance records.
- Analysed laboratory samples for quality control purposes with strong attention to detail and accuracy.
- Provided administrative support within the Quality Control Department.
- Delivered safety briefings and training related to hazardous substances and workplace safety.
- Supported incident prevention measures, emergency preparedness, and fire safety procedures.
- Worked collaboratively with teams to maintain operational quality and regulatory compliance.
Transferable Skills Gained
- Quality assurance and compliance monitoring
- Audit preparation and documentation accuracy
- Analytical thinking and problem solving
- Process improvement and operational efficiency
- Risk management and attention to detail
Education
MBA in Health and Hospital Services Management - specialized, interdisciplinary field combining business administration with healthcare administrat
University of Bedfordshire
Luton 2023.06 - 2024.06
BSc in Chemistry - Science
B.P. Baria Science Institute
2017.11 - 2020.11
Skills
- NHS Administration & Clinical Support
- Clinical Coding & QOF Compliance
- EMIS Web & Digital Healthcare Systems
- Patient Triage & Document Prioritisation
- Quality Assurance & Internal Auditing
- CQC Compliance & Governance Support
- Data Accuracy & Records Management
- Safeguarding Adults & Children
- GDPR & Information Governance
- Healthcare Process Improvement
- Risk Awareness & Escalation Procedures
- Microsoft Office Suite
- Communication & Stakeholder Management
- Team Collaboration & Staff Support
- Analytical & Problem-Solving Skills
- Patient Confidentiality & Professionalism
Certification
PROFESSIONAL TRAINING & CERTIFICATIONS
- Safeguarding Children – Level 1
- Safeguarding Adults – Level 1
- Sepsis Awareness – Level 1
- Health, Safety & Welfare – Level 1
- Basic Life Support
- Adult Resuscitation – Level 1
- Conflict Resolution – Level 1
- Data Security Awareness – Level 1
- Equality, Diversity & Human Rights – Level 1
- Infection Prevention & Control – Level 2
- Moving & Handling – Level 1
- Fire Safety – Level 1
- Preventing Radicalisation – Basic Prevent Awareness
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Urdu
Intermediate
Punjabi
Elementary
Volunteer Patient Registration Assistant
Imperial College Healthcare NHS Trust | Sep 2024
- Registered patients efficiently while ensuring confidentiality and accuracy
- Improved data entry processes, contributing to reduced waiting times
- Communicated effectively with patients to support smooth service delivery
CQC Representation & Compliance Support
- Represented GP practice during CQC inspections and compliance reviews, demonstrating strong understanding of NHS operational standards, governance procedures, and administrative compliance requirements.
- Supported preparation and organisation of clinical and administrative documentation required during inspections and audits.
- Maintained accurate records and ensured administrative processes aligned with NHS quality and patient safety standards.
- Assisted in identifying workflow improvements to strengthen compliance, efficiency, and service delivery.
- Worked collaboratively with clinicians and management teams to maintain high standards of patient care and operational excellence.
Key Achievements
- Recognised for exceptional attention to detail and accurate clinical coding.
- Improved workflow efficiency through strong organisational and quality assurance practices.
- Successfully managed complex workloads while maintaining high standards of patient care and confidentiality.
Accomplishments
November 2024
Awarded in recognition of outstanding administrative performance, dedication to patient care, exceptional clinical coding accuracy, and contribution to operational excellence.
PROFESSIONAL STRENGTHS
- Excellent organisational and workload management skills
- Strong analytical and decision-making abilities
- Ability to work independently and within multidisciplinary teams
- Professional communication and interpersonal skills
- High level of accuracy and attention to detail
- Patient-centred and compassionate approach
- Strong understanding of NHS values and governance standards
- Ability to manage sensitive and confidential information appropriately
- Adaptable, proactive, and committed to continuous improvement
References
References available upon request.
Timeline
Medical Administrator / Clinical Coder / Triager
GP Pathfinder Clinics
2024.07 - Current
MBA in Health and Hospital Services Management - specialized, interdisciplinary field combining business administration with healthcare administrat
University of Bedfordshire
2023.06 - 2024.06
Quality Control Assistant
OM Pharmaceutical Industries
2021.01 - 2023.05
BSc in Chemistry - Science
B.P. Baria Science Institute
2017.11 - 2020.11