ROHITH KRISHNA
Marlow,Buckinghamshire
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Vaasu by Atul Kochhar
Marlow, Buckinghamshire
03.2024 - Current
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Motivated and led team members to consistently exceed store sales targets.
- Managed team of 15 employees, providing ongoing training and guidance to maximise potential.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Followed industry trends and set pricing strategies to maximise business returns.
Chef De Rang
Petrus By Gordon Ramsay
London, ENG
06.2023 - 03.2024
- Owned and oversaw consistent delivery of exceptional customer service within 55+ cover restaurant section.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Attended to customer's needs proactively for first-class waiting service.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Chef De Rang
Amethyst By Carlo Scotto
London
01.2023 - 06.2023
- Greeted and seated guests on arrival in line with company standards and procedures.
- Consistently met or surpassed upselling targets, achieving additional revenue.
- Attended to customer needs and queries relating to allergies and special dietary requirements.
- Served guests with understanding of current trends in F&B, wines and spirits.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Commis Waiter
Amethyst By Carlo Scotto
London
11.2022 - 01.2023
- Skilfully established positive rapport with restaurant guests to deliver personalised customer service.
- Clearly communicated menu alterations in customer orders to kitchen staff to maximise order accuracy.
- Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
- Assisted lead waiter to take orders from guests after arrival.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Store Manager
NISA RETAIL Ltd.
London, ENG
03.2022 - 11.2022
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Supervised and led 4 department managers and 15 shop floor employees.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
Education
Master of Business Administration - BUSINESS
UNIVERSITY OF GREENWICH
LONDON01.2023
Bachelor of Science - PHYSICS AND COMPUTER APPLICATIONS
UNIVERSITY OF KERALA
THIRUVANANTHAPURAM04.2020
Certificate of Higher Education - SCIENCE
CENTRAL BOARD OF SECONDARY EDUCATION
NEW DELHI05.2017
Skills
- Michelin Star Experience
- Detailed Menu Recommendations
- VIP Service
- Guest Experience Elevation
- In-Depth Food and Wine Knowledge
Languages
Malayalam
Native language
English
Advanced
C1
Tamil
Upper intermediate
B2
Hindi
Upper intermediate
B2
Malayalam
Native
Timeline
Assistant Restaurant Manager
Vaasu by Atul Kochhar
03.2024 - Current
Chef De Rang
Petrus By Gordon Ramsay
06.2023 - 03.2024
Chef De Rang
Amethyst By Carlo Scotto
01.2023 - 06.2023
Commis Waiter
Amethyst By Carlo Scotto
11.2022 - 01.2023
Store Manager
NISA RETAIL Ltd.
03.2022 - 11.2022
Master of Business Administration - BUSINESS
UNIVERSITY OF GREENWICH
Bachelor of Science - PHYSICS AND COMPUTER APPLICATIONS
UNIVERSITY OF KERALA
Certificate of Higher Education - SCIENCE
CENTRAL BOARD OF SECONDARY EDUCATION
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