MOHAMED LO
London,England
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
11
11
years of professional experience
Work History
Chef De Rang
The Lanesborough
London, England
05.2023 - Current
- Provided visible coverage on restaurant floor to maximise guest engagement.
- Managed fine dining experience for average of 15 tables to guarantee high levels of customer satisfaction.
- Served guests with understanding of current trends in F&B, wines and spirits.
- Greeted and seated guests on arrival in line with company standards and procedures.
- Attended to customer needs and queries relating to allergies and special dietary requirements.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Demi Chef de Rang
The Lanesborough
London, England
10.2022 - 05.2023
- Supervised 5 restaurant team members, mentoring junior staff in key sales techniques including upselling and cross-selling.
- Managed fine dining experience for average of 15 tables to guarantee high levels of customer satisfaction.
- Greeted and seated guests on arrival in line with company standards and procedures.
- Maintained detailed knowledge of 10+ menu items to make tailored guest recommendations.
- Attended to customer needs and queries relating to allergies and special dietary requirements.
Commis Waiter
The Lanesborough
London , England
05.2022 - 10.2022
- Clearly communicated menu alterations in customer orders to kitchen staff to maximise order accuracy.
- Assisted lead waiter to take orders from guests after arrival.
- Gained thorough understanding of restaurant processes, health and safety procedures and waiting standards in The Grill restaurant.
INVENTORY/PPE LEAD
TRACE, MITIE
London, UK
04.2021 - 03.2022
- In charge of all the PPE components and stock on-site, building test kits; liaising with the mobile unit lead; Organizing the paperwork for daily input and future audits.
- Controlled best before dates to properly utilise stock.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
- Tracked stock availability levels to drive sales and team performance.
- Trained warehouse staff to maintain stock inventory.
- Optimised efficiency of stock operations using data from hand-held scanners.
- Investigated missing items, discrepancies and losses.
- Completed 100 stock counts each day, ensuring complete accuracy.
- Adapted to changing demands and seasonal trends.
ADMINISTRATIVE SECRETARY, EWSBS
SENEGAL
Dakar
05.2018 - 01.2021
- Directly assisted the Director in daily operations; Reorganizing the company database leading to a reduction by 40% of data retrieval; Ensure the timely delivery and receipt of confidential information; Maintained calendar event; implementation of effective marketing and public relations
- Took detailed minutes at meetings following instructions from senior team members.
- Received, sorted and distributed incoming mail.
- Typed and proofread documents produced by other staff members.
RETAIL TEAM LEADER
COMPASS GROUP
London, ENG
09.2015 - 04.2018
- Reconciled cash with stock at the end of each day; Meet sales targets allocated to the unit; Train people within the unit through coaching and mentoring.
- Established loss prevention strategies to protect store assets.
- Trained team to upsell products and navigate POS systems.
- Handled escalated customer concerns to build retention.
- Coached team to deliver top-quality customer service and uphold brand values.
- Engaged with suppliers to facilitate smooth delivery schedules.
Intern Trainee
Bank of the habitat
Dakar, Senegal
03.2013 - 05.2013
- DEPARTMENTS, BHS/SENEGAL
- Supported clients on daily banking transactions; Prepared cash reconciliations of cashiers;
- Proposed new packages to clients; Analyze profit and loss of companies for loan assessment.
- Assisted in formulating expenditure reports to submit to manager.
- Communicated with customers regarding products and services to raise brand awareness.
- Sorted, labeled and filed documents by alphabetical order to maintain consistency.
- Performed clerical tasks to provide assistance for executives.
- Created presentations and important documents for staff meetings.
- Booked conference rooms, catering and sent invitations to help coordinate with events.
Education
MBA - Business
University of The West of Scoland
London, London, England03.2022
BBA - Business
HERIOT-WATT UNIVERSITY
London, England01.2018
GED - BUSINESS ADMINISTRATION
BOURNEMOUTH UNIVERSITY
London08.2012
High School Diploma - Social Science
University of CHEIKH ANTA DIOP
Dakar, Senegal07.2010
Skills
- Customer service
- French service
- Guest experience elevation
- Michelin star experience
- Menu memorisation
- Effective sales techniques
- FOH procedures
- Highly responsible and reliable
- Table service
- Section management
- Extensive hospitality background
Accomplishments
- Dissertation on the effect of innovation in strategic alliances on UK SMEs in the service sector
Affiliations
MASTER OF BUSINESS ADMINISTRATION (MBA), THE UNIVERSITY OF THE WEST OF SCOTLAND
Languages
French
Advanced
C1
Timeline
Chef De Rang
The Lanesborough
05.2023 - Current
Demi Chef de Rang
The Lanesborough
10.2022 - 05.2023
Commis Waiter
The Lanesborough
05.2022 - 10.2022
INVENTORY/PPE LEAD
TRACE, MITIE
04.2021 - 03.2022
ADMINISTRATIVE SECRETARY, EWSBS
SENEGAL
05.2018 - 01.2021
RETAIL TEAM LEADER
COMPASS GROUP
09.2015 - 04.2018
Intern Trainee
Bank of the habitat
03.2013 - 05.2013
MBA - Business
University of The West of Scoland
BBA - Business
HERIOT-WATT UNIVERSITY
GED - BUSINESS ADMINISTRATION
BOURNEMOUTH UNIVERSITY
High School Diploma - Social Science
University of CHEIKH ANTA DIOP
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