Customer Service Team Leader
Teleperformance
Mumbai, India
02 2024 - Current
- Optimized resources allocation to maximize overall team output while minimizing cost.
- Enhamnced team prodoctivity by implementing efficeiant work processand regulerly reviewing performance metrics.
- Set performance expectations for the team,
- monitoring progress towards goals and providing
- constructive feedback as needed.
- Conducted risk assessments for each project
- phase, proactively identifying potential obstacles
- before they became significant challenges.
- Mentored junior staff members, helping them
- develop their leadership potential and advance
- in their careers.
- Promoted culture of continuous improvement by
- encouraging feedback from all organizational
- levels and implementing actionable changes.
- Established clear communication channels to
- facilitate timely exchange of information
- between team members and stakeholders.
- Conducted regular reviews of operations and
- identified areas for improvement.
- Frequently inspected production area to verify
- proper equipment operation.
- Collected, arranged, and input information into
- database system.
- Streamlined workflows for increased efficiency,
- reducing turnaround times for critical tasks

