Work history
Education
Skills
Timeline
pwb
Rohit  Singh

Rohit Singh

Mumbai ,Maharashtra

Work history

Customer Service Team Leader

Teleperformance
Mumbai, India
02 2024 - Current
  • Optimized resources allocation to maximize overall team output while minimizing cost.
  • Enhamnced team prodoctivity by implementing efficeiant work processand regulerly reviewing performance metrics.
  • Set performance expectations for the team,
  • monitoring progress towards goals and providing
  • constructive feedback as needed.
  • Conducted risk assessments for each project
  • phase, proactively identifying potential obstacles
  • before they became significant challenges.
  • Mentored junior staff members, helping them
  • develop their leadership potential and advance
  • in their careers.
  • Promoted culture of continuous improvement by
  • encouraging feedback from all organizational
  • levels and implementing actionable changes.
  • Established clear communication channels to
  • facilitate timely exchange of information
  • between team members and stakeholders.
  • Conducted regular reviews of operations and
  • identified areas for improvement.
  • Frequently inspected production area to verify
  • proper equipment operation.
  • Collected, arranged, and input information into
  • database system.
  • Streamlined workflows for increased efficiency,
  • reducing turnaround times for critical tasks

Deputy Team Leader

Teleperformance
Mumbai, India
05 2022 - 01 2024

Teleperformance, Malad, India

  • Coordinated efficiently between internal teams
  • and external vendors/partners during various
  • stages of project implementation.
  • 2023-03 -
  • 2024 -04 -
  • Mentored junior team members, improving their
  • skills and knowledge through continuous
  • development programs.
  • Collaborated effectively with Team Leader to set
  • realistic goals for the department while
  • considering individual strengths and weaknesses
  • of each team member.
  • Analyzed data to identify areas for improvement,
  • implementing changes that led to cost savings
  • and better resource allocation.
  • Resolved conflicts within the team diplomatically,
  • maintaining a positive working environment
  • conducive to productivity.
  • Maintained accurate records of all projectrelated activities, ensuring that documentation
  • was readily available when needed for reporting
  • purposes or future reference.
  • Spearheaded initiatives to improve overall team
  • performance, resulting in higher quality output
  • and increased client satisfaction.
  • Implemented innovative solutions to overcome
  • challenges faced by the team during project
  • execution.
  • Streamlined processes for increased efficiency,
  • reducing time spent on unnecessary tasks.
  • Led weekly meetings with direct reports to discuss
  • progress updates on various tasks assigned during
  • project life cycles.
  • Filled in for absent sheriff to maintain continuous
  • leadership structure and support team members.
  • Generated reports detailing findings and recommendations.

Education

HSC -

Nirmala memorial foundation kandivali

SSC -

Navjeevan Vidyalay high school malad

Skills

  • Self-Motivated
  • Multitasking Abilities
  • Active Listening
  • Team Bonding
  • Overtime Management
  • Mentoring
  • Complaint resolution
  • Client Service
  • Coaching

Timeline

Customer Service Team Leader

Teleperformance
02 2024 - Current

Deputy Team Leader

Teleperformance
05 2022 - 01 2024

HSC -

Nirmala memorial foundation kandivali

SSC -

Navjeevan Vidyalay high school malad
Rohit Singh