Andrea Arizaga
Horsham,West Sussex
Summary
Customer Service Team Leader with 9 years of experience delivering operational, administrative and customer support across fast paced environments. Skilled in managing complex enquiries, leading high performing teams, improving service processes and delivering excellent customer experiences. Also experienced in quickly adapting to new systems and technologies along with strong problem solving abilities and a proactive approach to learning.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Team Leader
Nomad Travel
Remote
06.2024 - 05.2026
- Lead, motivate and manage a remote Customer Service team ensuring high performance and delivery of excellent customer support across phone, email and digital channels in line with SLA and KPI targets.
- Investigate and resolve complex customer queries and escalations. Liaising with internal teams and external stakeholders to achieve effective resolutions.
- Monitor team performance and identify opportunities to improve processes, customer experience and operational efficiency.
- Work across multiple customer service and administration systems. Quickly adapting to new technologies and processes to support business and customer needs.
- Provide coaching, training and ongoing support to team members while managing workloads, rotas and service standards within a fast paced environment.
- Previous role from Sept 2022 to May 2024: Customer Service Coordinator - Provided front line customer support and administrative assistance, managing client enquiries, bookings, and medical clearance processes while ensuring accuracy, confidentiality, and a consistently high standard of service.
Administrator
Halo Corporate Finance
Horsham, West Sussex
07.2021 - 09.2022
- Supported the accounts team with invoicing, reporting, and broker administration.
- Managed end-of-lease queries and payment processing in Xero.
- Set up and maintained company Direct Debits using Bacscactive.
Executive Assistant
American Healthcare Capital
Marina Del Rey, California
02.2020 - 04.2021
- Provided exceptional administrative support to companies VP’s, ensuring smooth daily operations.
- Acted as primary point of contact between VPs and clients, managing communications professionally.
- Managed requests and queries promptly in a fast-paced work environment.
Front Office Administrator
Life Adjustment Team
Culver City, California
10.2017 - 05.2019
- Served as first point of contact for clients, delivering a professional and friendly service, both over the phone and in person.
- Provided administrative support to ensure smooth daily operations within the office.
- Handled confidential information with discretion and contributed to overall office efficiency.
Receptionist
Thrill Athletics
El Segundo, California
02.2017 - 10.2017
- Served as the first point of contact for members and visitors, delivering exceptional customer service.
- Managed front desk operations, phone enquiries, and member database updates with accuracy and professionalism.
- Ensured a welcoming environment and positive experience for all members throughout their visits.
Education
University of Delaware
Newark, DE 09.2013 - 12.2016
High School Diploma -
Mira Costa High School
Manhattan Beach, CA 09.2009 - 06.2013
Skills
- Team Leadership & Coaching
- Customer Service & Support
- Incident & Escalation Resolution
- Adaptability & Fast System Learning
- Remote Team Management
- CRM & Customer Support Platforms (QConnect, Zendesk)
- Process Improvement
- Time Management & Prioritization
- Attention to Detail
- Self Motivated Learner
- Strong Problem Solving Abilities
- Effective Communication
LANGUAGES
English: Fluent
Spanish: Conversational
Timeline
Customer Service Team Leader
Nomad Travel
06.2024 - 05.2026
Administrator
Halo Corporate Finance
07.2021 - 09.2022
Executive Assistant
American Healthcare Capital
02.2020 - 04.2021
Front Office Administrator
Life Adjustment Team
10.2017 - 05.2019
Receptionist
Thrill Athletics
02.2017 - 10.2017
University of Delaware
09.2013 - 12.2016
High School Diploma -
Mira Costa High School
09.2009 - 06.2013