Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
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Rohit Kotian

Ipswich,UK

Summary

Accomplished professional with expertise in credit control, reconciliations, and process improvement. Demonstrated success in data analysis and team management, enhancing organizational performance. Proficient in Excel, including pivots and VLOOKUP, facilitating data-driven decision-making. Committed to leveraging analytical skills for continuous improvement and operational excellence.

Overview

21
21
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification

Work history

Accounts Controller

Gallagher Re
Ipswich, UK
12.2021 - 06.2025
  • Oversaw diverse client portfolios across EMEA, including Oman and parts of Africa, ensuring optimal client satisfaction.
  • Compiled monthly reports on cash clearance, funding status, and unsettled payables for management review.
  • Enhanced accounts control by reconciling aged debts linked to reinsurance treaties.
  • Built strong relationships with stakeholders through strategic communication efforts.
  • Collaborated with cross-functional teams in Placing, Pro Rata, and Claims to ensure operational efficiency.
  • Completed testing for migration project from Eclipse to Open Twins system.
  • Conducted weekly sanctions checks to ensure compliance with regulatory requirements.
  • Facilitated training for new hires and supported team members to enhance performance.

Senior Analyst

Willis Towers Watson
Mumbai, India
04.2011 - 12.2021
  • Delivered daily and weekly financial performance reports to facilitate informed decision-making.
  • Conducted system analysis to ensure seamless platform transitions and operational continuity.
  • Created advanced Excel reports that presented metrics clearly for stakeholder review.
  • Documented business workflows, enabling stakeholder evaluations and driving process improvements.
  • Resolved data integrity issues to maintain database accuracy and reliability.
  • Managed BREXIT Project independently during UK secondment, providing implementation training across teams.
  • Oversaw carrier accounts for various UK/Europe and Asia reinsured, ensuring timely settlements and compliance checks.

Financial Advisor

Zenta Private Limited
Mumbai, India
08.2006 - 04.2011
  • Handled US outbound and inbound calls daily with goal of collecting owed Credit Card debt.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used skip tracing and other techniques to locate debtors.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Provided Training to the Teams & New Joiners about the new system in the process.

Customer Service Representative

Shoppers Stop
Mumbai, India
07.2004 - 08.2006
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained records related to sales, returns and inventory availability
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty programs First Citizen card, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked closely with Line managers to solve problems and handle customer concerns

Education

Bachelors in Management Studies - Finance

Chetna College
Mumbai, Maharashtra

Skills

  • Credit control and reconciliations
  • Process improvement strategies
  • Data analysis techniques
  • Team building and management
  • Excel proficiency: Pivots, VLOOKUP

Certification

Six Sigma Master Black Belt, 01/01/20

Languages

English
Hindi
Marathi

Timeline

Accounts Controller

Gallagher Re
12.2021 - 06.2025

Senior Analyst

Willis Towers Watson
04.2011 - 12.2021

Financial Advisor

Zenta Private Limited
08.2006 - 04.2011

Customer Service Representative

Shoppers Stop
07.2004 - 08.2006

Bachelors in Management Studies - Finance

Chetna College

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Rohit Kotian