Rohan Pratap Singh
Norwich,UK
Summary
Postgraduate in Business Analytics with more than four years of work experience in the analysis of fraud and operational risks in the financial sector. Extensive experience in the identification of risks, monitoring of third parties, monitoring of controls, and escalating risks, with a high level of analytical acumen using SQL, Excel, and Power BI. Experience with creating risk and compliance reports, enabling audits, and collaborating with various teams to enhance processes and reduce risks and presently holding a Graduate Visa in the UK, with the right to work freely.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Colleague
Tesco
Norwich, UK
10.2024 - 12.2025
- Provided on-floor guidance to colleagues and new staff to help them use the internal store systems effectively.
- Stock data was recorded and tracked using digital tools to improve accuracy and operational efficiencies.
- Provided clear support and problem-solving for customers and colleagues queries.
- Assisted in maintaining standard procedures and reporting to ensure smooth store operations.
Fraud Analyst
EXL Service
Gurugram, India
12.2020 - 08.2024
- Conducted operational risk reviews for third-party transactions and executed fraud risk assessments, identifying control deficiencies and escalating risks according to risk appetite.
- Collaborated with operational, compliance, and technology teams to investigate and enhance controls, improving overall risk governance.
- Provided data for risk reporting dashboards and management information packs.
- Applied policy and regulatory assessments to evaluate risk exposure and recommended mitigation strategies.
- Improved fraud detection by 30% by developing and turning risk rules using transactional analysis, reducing false positives while protecting high-value accounts.
- Reduces investigation turnaround time by 40% through SQL-driven case prioritization, automated reporting, and dashboard-based monitoring of fraud KPIs.
Education
MSc - Business Analytics & Management
University of East Anglia
Norwich 09.2024 - 09.2025
B.tech - Computer Science & Engineering
ITS Engineering College
AKTU, India 08.2016 - 09.2020
Skills
- Core Skills: Third-Party Risk Management, Operational Risk & Controls, Risk Identification & Assessment, Issue & Escalation Management, Policy & Regulatory Compliance, SLA & Vendor Performance Monitoring
- Technical/ Analytical: SQL (Data extraction & Analysis), Risk & MI Reporting, Excel (Advanced), Power BI / Dashboards, Data Interpretation & Trend Analysis
- Behavioral: Stakeholder Management, Constructive Challenge, Process Improvement, Risk-based Decision Making, Challenge & Continuous Improvement
Projects
Zoho CRM Optimisation –(Korutek Engineering)
- Delivered hands-on CRM training to 15+ staff, developing step-by-step user guides and manuals, resulting in a 30% reduction in user errors and support queries.
- Reconfigured CRM workflows and data entry rules, improving data completeness and consistency by ~25% across key records.
- Translated user requirements into system enhancements, increasing user adoption and process efficiency, with measurable improvements in reporting accuracy — directly relevant to structured platforms such as Salesforce In-Form.
Predictive Analytics Dashboard – UK Crime Data
- Cleaned, merged, and validated 100,000+ records from multiple data sources using Python (Pandas), improving data reliability and readiness for analysis.
- Built interactive Power BI dashboards to visualise key trends and risk indicators, reducing manual analysis effort by 30%.
- Explained analytical insights to non-technical peers and stakeholders, enabling data-driven discussions and informed decision-making.
Certification
- DataCamp - Data Analysis in Python, SQL Fundamentals, and Data Visualization in Power BI.
- Coursera - Operational Risk Management (Basel Frameworks).
Timeline
Colleague
Tesco
10.2024 - 12.2025
MSc - Business Analytics & Management
University of East Anglia
09.2024 - 09.2025
Fraud Analyst
EXL Service
12.2020 - 08.2024
B.tech - Computer Science & Engineering
ITS Engineering College
08.2016 - 09.2020