Rohan Pawar
Telecoms Engineer
Wednesbury
Summary
Experienced and reliable office manager skilled in working with diverse groups of people. Strong attention to detail and professional demeanor drive me to improve productivity and enhance customer relations. Natural ability to resolve customer issues and provide exceptional service, even under pressure. Prioritize collaboration and foster a friendly and supportive environment. Proficient in computer skills and Microsoft applications with a fast learning ability. Extensive knowledge in scheduling, money handling, and team management as a proficient shift manager. Eager to develop and advance professionally into a more challenging position. Talented Telecommunications Engineer with experience delivering leadership and guidance in developing and operating innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure, and secure technology makes me well-equipped to contribute to any organization's success.
Overview
6
6
years of professional experience
4040
4040
years of post-secondary education
2
2
Languages
Work History
Telecommunications Engineer
Kelly Group
01.2024 - Current
- Analyzed and interpreted complex data from multiple sources.
- Identified poor quality lines and underutilized circuits.
- Improved network performance by designing and implementing efficient telecommunication systems.
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Monitored overall network performance.
Supervisor
Heights Construction Limited
02.2023 - 12.2023
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Aligned day-to-day activities with targets set by upper management.
- Safeguarded timekeeping and personnel documents to maintain accurate records.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Developed professional relations with company employees of organisation to enhance trust and reliability.
Customer Assistant
Hinduja Global Solutions
07.2022 - 12.2022
- Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
- Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Built rapport with customers through courteous and professional communications.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Shift Manager
Papa John's Pizza
01.2022 - 06.2022
- Increased team productivity through ongoing motivation and implementing incentives.
- Tracked daily expenses and income, assessing against targets to ensure business met performance standards.
- Identified and solved root cause of customer concerns and sustained solutions to eliminate repeat issues.
- Briefed teams on daily operational requirements, motivating and incentivising staff to work tirelessly to achieve them.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
Shift Manager
Pizza Hut
02.2020 - 12.2021
- Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
- Oversaw schedules, accepted time off requests and found coverage when shifts were short.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Coordinated effective stabilisation of operational conditions during transitory phases, maintaining health and safety compliance throughout.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Assistant Manager
Quiznos
08.2019 - 01.2020
- Assisted in store opening by setting up office space, computers and cash registers.
- Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.
- Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Maintained project quality control by eliminating downtime to maximise revenue.
Customer Assistant
Lamour Interiors
03.2019 - 07.2019
- Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction.
- Improved customer shopping experience by greeting customers within a second timeframe in a warm, friendly manner.
- Prioritised tasks in order of urgency to create positive shopping experience for customers.
- Maintained smart, tidy appearance at all times, representing the store in a professional manner.
Education
A-Levels - Science
Bachelor of Science - Artificial Intelligence And Robotics
Skills
Schedule management
undefinedAdditional Information
- Driving License
- CSCS
- Fire Safety awareness in construction and the build Environment
- Fire Safety in Buildings
- SIA Door supervisor
- English, Hindi, Punjabi
Languages
6,C2
Timeline
Telecommunications Engineer - Kelly Group
01.2024 - Current
Supervisor - Heights Construction Limited
02.2023 - 12.2023
Customer Assistant - Hinduja Global Solutions
07.2022 - 12.2022
Shift Manager - Papa John's Pizza
01.2022 - 06.2022
Shift Manager - Pizza Hut
02.2020 - 12.2021
Assistant Manager - Quiznos
08.2019 - 01.2020
Customer Assistant - Lamour Interiors
03.2019 - 07.2019
Maria School Jaspur - A-Levels, Science
University of Bedfordshire - Bachelor of Science, Artificial Intelligence And Robotics
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