Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saaid Mohamuud

London

Summary

I am a dynamic and versatile professional with a proven track record across diverse industries, showcasing adaptability, technical acumen, and a dedication to customer-centric solutions. I possess hands-on experience in complex issue resolution and performance optimization, paralleling a keen understanding of programming principles. My time in customer service has honed my communication, navigation, and problem-solving skills. I excel in fast-paced environments and adapt seamlessly to evolving priorities. I thrive on challenges and have a strong ability to translate my diverse skill set into achieving impactful outcomes.

Overview

12
12
years of professional experience

Work History

Telecommunications Engineer

Qube GB
07.2019 - Current
  • Applied troubleshooting methodologies and diagnostic techniques to identify and resolve complex technical issues within customers' homes
  • Applied optimisation skills to enhance customers' in-home setups, optimising for optimal performance
  • Displayed meticulous attention to detail in daily workflows, ensuring accurate information flow to clients
  • Utilised foundational experience in IT and telecoms to understand complex technical systems
  • Maintained a proactive approach to customer engagement, addressing potential issues before they escalate
  • Effectively managed time and appointments and adapted to changing priorities to address unplanned technical challenge.
  • Developed and maintained the communication infrastructure for a large enterprise network.
  • Configured routers, switches, hubs and other telecommunications equipment to meet customer requirements.
  • Documented all changes made to the telecom system in accordance with company policies.
  • Provided technical support on voice and data networks including LANs and WANs.
  • Installed VoIP systems for customers.
  • Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions.
  • Analyzed data traffic patterns to identify potential problems before they occur.
  • Conducted research on new technology solutions that could improve current telecom services offered by the organization.
  • Created detailed diagrams of existing telecommunications networks using programs such as Visio or Omnigraffle.
  • Coordinated with vendors to ensure timely delivery of materials needed for installation projects.
  • Ensured compliance with industry standards when installing telecommunications equipment or making upgrades to existing systems.

Class 1 Personnel

DHL Express
London
10.2016 - 01.2019
  • Successfully completed local and long-haul deliveries, including transporting goods between DHL SDC, DHL Lambeth, and DHL East Midlands
  • Demonstrated exceptional time management skills by maintaining high accuracy in meeting assigned time slots, resulting in timely and reliable shipments
  • Utilized keen driver awareness and navigational expertise to choose optimal routes, ensuring efficient and safe delivery of packages
  • Managed necessary paperwork and record-keeping, maintaining organized documentation for deliveries and contributing to streamlined logistics processes
  • Thrived in a fast-paced environment, consistently meeting tight schedules and adapting to changing delivery demands
  • Developed strong relationships with clients through prompt and courteous delivery services, enhancing customer satisfaction and repeat business
  • Navigated challenging weather conditions, such as heavy snow, with caution and preparedness, ensuring the safety of deliveries and road users
  • Exhibited a commitment to safety, following all relevant regulations and protocols to ensure the secure transportation of goods.

Youth Advisor

Horn of Africa Community Centre
Leicester
01.2012 - 06.2016
  • Collaborated closely with a diverse group of youth to provide guidance, support, and mentorship, fostering positive personal growth and development
  • Demonstrated exceptional communication skills by engaging with youth, families, and community members to understand their needs and address concerns effectively
  • Served as a liaison between youth and different community center teams, facilitating clear and productive communication to ensure seamless event planning and execution
  • Assisted youth in making accurate and informed decisions by providing guidance on available resources, opportunities, and pathways for personal and educational growth
  • Contributed to the center's mission by actively participating in strategic planning sessions, sharing insights, and helping shape the direction of youth-focused initiatives
  • Worked closely with organisations, individual businesses and government agencies to foster a welcoming climate for the youth
  • Gathered and analysed cultural, educational, social and demographic data about the community to guide local programme development for the youth.

Education

Bachelor of Science - Information Technology

Coventry University
07-2012

Business Administration -

Leicester College
01.2008

Skills

  • Linux programming
  • Technical Troubleshooting
  • Networking Protocols
  • Detail-Oriented Workflow Management
  • Network (Plus) and A
  • Proactive Customer Engagement
  • Effective Time Management and Adaptability
  • Effective Communication
  • Collaborative Teamwork
  • Strategic Planning
  • Fluent in English , Dutch and Arabic
  • Network protocols
  • Software installation and configuration
  • Microsoft OpenOffice
  • Cisco IOS
  • CSS 11800 content switches
  • F5 Networks GTM/LTM
  • Technical standards and deliverables
  • Telecommunications field service
  • Project Leadership
  • Microsoft Office Suite

Languages

English
First Language
Arabic
Upper Intermediate (B2)
B2
Dutch
Upper Intermediate (B2)
B2

Timeline

Telecommunications Engineer

Qube GB
07.2019 - Current

Class 1 Personnel

DHL Express
10.2016 - 01.2019

Youth Advisor

Horn of Africa Community Centre
01.2012 - 06.2016

Bachelor of Science - Information Technology

Coventry University

Business Administration -

Leicester College

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Saaid Mohamuud