ROHAN GURUNG
Winchester,United Kingdom
Summary
I am a highly enthusiastic, disciplined, and hard-working professional with a decorative history of hospitality and administrative experience. I combine a strong academic foundation and competent Microsoft Office skills with expert communication. Having successfully supported operations within the education sector, I am a reliable and adaptable individual dedicated to delivering high-quality results in a professional environment. I am now looking to apply my adaptable skill set and proven work ethic to a new professional challenge.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Boarding Gym Supervisor
Peter Symonds College
Winchester
2025.09 - 2026.04
- Attention to detail displayed by monitoring all gym activities to ensure the health and safety of users, and enforce safety regulations where applicable.
- Good management skills is evident with conducting regular checks for equipment defects, performing general maintenance, set up/put away sports equipment, and report any faults or defects for repair.
- Leadership and communication skills further heightened by providing training to new users, support students in achieving fitness goals, and assist with developing and delivering fitness programmes and activities.
- Successfully completed First Aid training to Act as a first aider.
Personnel Assistant (HR)
Peter Symonds College
Winchester
2024.04 - 2025.08
- Responsible for the recruitment process at Peter Symonds College, such as handling applications and relevant correspondence (emails, phone calls, and mail) for the personnel office.
- Acted as first point of contact for resolving any issues and answering queries relating to the application, showcasing problem solving skills.
- Heightened attention to detail through organising and maintaining personnel files and records, scanning IDs and Qualifications and ensuring the correct documents are filed away in the correct folders.
- Assist with the preparation of performance reviews and personnel evaluations.
- Finance experience through supporting the payroll department by collecting and documenting necessary data required for employee pay.
- Legal and ethical awareness when ensuring KCSIE (Keeping Children Safe in Education) has been adhered to by both parties during the recruitment process and ensuring the college's personnel policies and procedures are followed.
- Showcased ability to prioritise deadlines with organising and scheduling multiple interviews and training dates for multiple candidates, which has also heightened my organisation skills.
- Expedited recruitment process by screening candidate CVs and scheduling interviews.
- Liaised with department heads to identify hiring needs and job specifications.
- Ensured adherence to company policies whilst handling sensitive personnel issues.
Sales & Stockroom assistant
Schuh
Kingston
2023.08 - 2024.04
- Displayed resilience by performing tasks that include heavy lifting over a long period.
- Strengthened my organizational skills by arranging all stocks in chronological order.
- Performed exceptional customer service while working in sales, for example on occasions when customers were not able to find their desired product I would recommend and show them alternatives that match their preference, this further displays my attention to detail paired with my experience in properly handling customer inquiries and transactions.
Waiter
Gurkha Inn
Winchester
2019.02 - 2024.04
- Efficiently overcame fast-paced work environments by accommodating the needs and preferences of over 100 customers.
- Executed high-quality customer service, through resolving issues regarding menu items or booking issues which also showcases my ability to adapt to difficult situations, while making sure the customer is well looked after.
- Heightened communication skills between customers and staff through working alongside the kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Displayed attention to detail when restocking supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed as well as restocking food and beverage stock, ensuring items past their expiry have been discarded.
Sales assistant & Barista
BP
Kingston
2023.02 - 2023.08
- Greeted customers in a friendly and professional manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Handled customer complaints calmly and professionally, resolving customer issues promptly.
- Practiced excellent work ethic during the store's busiest hours, particularly with managing both in-store customers and the café, for which I completed additional training.
Server
Kokoro
Kingston
2021.10 - 2022.06
- Monitored and restocked shelves throughout the day to ensure product availability.
- Oversaw long lines while facing time constraints - inevitably resulting in customer complaints which were handled in a calm and collected manner, offering solutions where needed.
- Demonstrated excellent team-working skills by aiding kitchen staff in preparing and serving food to the customers by, for example, informing staff when the stock was finishing.
Waiter
Rimjhim
Winchester
2015.12 - 2019.02
- Executed high-quality customer service, including greeting guests and handing refreshments upon arrival, in a courteous manner.
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed.
Education
Business Management - Business, Statistics & IT; Economics for Business; Organizational Behavior; Marketing Practice; Business Accounting; Contemporary Project Management; Business Decision Modelling; Human Resource Management
University of Kingston
Kingston 2021.09 - 2024.07
A level equivalent - Business (Merit), IT (Merit), Level 2 qualifications in IT and Media (Distinction)
Peter Symonds college
Winchester 2018.09 - 2021.06
GCSE - 4 subjects (B to D)
King's School
Winchester 2013.09 - 2018.06
Skills
- Recruitment knowledge
- Resilience under pressure
- Discretion in sensitive matters
- Organisational insight
- Adaptive to change
- Cultural awareness
- Payroll administration
- Attention to Detail
- Microsoft Office proficiency
- Integrity and ethics
- New member orientation
- Sales techniques
- Staff development and mentoring
- Event coordination
LANGUAGES
English
Fluent
Nepalese
Native
Hindi
Upper intermediate
References
References available upon request.
EXTRA-CURRICULAR ACTIVITIES
Sept 2022 — Jun 2023 President - Nepalese Society, Kingston University
Performed advanced computer skills, including editing and formatting posters for society events. Heightened organizational skills through planning society events as well as allocating tasks to society members which effectively enabled personal growth in a team environment as well as in a leadership role. Helped manage the society's online presence via good content production, facilitating member requests and managing society projects.
Sept 2025 — Present Football Coach (Volunteer) Peter Symonds College, Winchester
Displayed great organization skills by planning team training sessions and marking player attendance. - Ensuring players are well looked after and can play cohesively together, heightening my team working capabilities, which effectively increased the team's performance. - Leadership skills displayed as the coach by allocating time for different players and arranging separate activities during training sessions that allow individual members to work on their strengths before leading a team activity.
Timeline
Boarding Gym Supervisor
Peter Symonds College
2025.09 - 2026.04
Personnel Assistant (HR)
Peter Symonds College
2024.04 - 2025.08
Sales & Stockroom assistant
Schuh
2023.08 - 2024.04
Sales assistant & Barista
BP
2023.02 - 2023.08
Server
Kokoro
2021.10 - 2022.06
Business Management - Business, Statistics & IT; Economics for Business; Organizational Behavior; Marketing Practice; Business Accounting; Contemporary Project Management; Business Decision Modelling; Human Resource Management
University of Kingston
2021.09 - 2024.07
Waiter
Gurkha Inn
2019.02 - 2024.04
A level equivalent - Business (Merit), IT (Merit), Level 2 qualifications in IT and Media (Distinction)
Peter Symonds college
2018.09 - 2021.06
Waiter
Rimjhim
2015.12 - 2019.02
GCSE - 4 subjects (B to D)
King's School
2013.09 - 2018.06