Louise Dickeson

Continual personal development in areas of interest. Using original ideas as inspiration to create unique art work including portraits (recently Phil Lynott and Marilyn Monroe), 'corkies' (Christmas tree decorations using used wine cork https://en-gb.facebook.com/photo/?fbid=597733365479917&set=ecnf.100057297767626), designer scrunches and handbags/purses, handmade clothing, mixed media art work from acrylics to upcycling projects using plastic (https://www.facebook.com/photo.php?fbid=597208938865693&set=pb.100057297767626.-2207520000.&type=3) Professionally trained face painter who has won competitions and raises money for SNAP (Special Needs and Parents, Brentwood) and The Rotary Club of Brentwood (including summer events and Christmas). Displayed art work and examples at Hobbycraft in Romford, Large Art Work displayed in Knightsbridge and Oxford Street for Christmas displays. Attended exhibitions and The Brentwood Food and Gift show to exhibit handmade pieces of work.

• Read and used the NHS National Framework to secure FULL healthcare funding for an extremely ill and disabled family member.
• Removed the risk of £90,000 a year crippling social care bills
• Ensuring the NHS complied to its own Framework and guidelines and reducing the risk associated with the NHS working outside of its own Framework.
• Used the NHS Framework contents for a family member during a discharge meeting with senior hospital staff to prove that r full NHS funding was needed.
• Looked at and analysed NHS decision making tools, the loop holes used by the CCG to get out of funding health care and took on the local Continuing Healthcare Team in person and at meetings
• Using and implementing the Framework and NHS Constitution has lead to securing 2 X fully funded carers (tier 1 and 3) at home
• Prevented the CCG from putting a family member into a nursing home
• Making sure that an autistic family member was given his EHCP when it was refused by NHS panel members
• Wrote letters to senior members of the local authority to ensure the disability was recognised and understood properly.
• Single handedly took on paediatricians and senior managers to prove that the family member needed 1:1 assistance at school
• Family member was awarded both 1:1 assistance and lunch time supervisions and taxis to and from the family home
• Strongly communicate the needs of individuals and the family to ensure they are met and to enable family members to function as best they can
• Identified issued, analysed information and provided solutions to problems
• Used Microsoft Word and other software tools to create documents and other communications with government officials and authorities
• Completed paperwork, recognised discrepancies and promptly addressing for resolution. Appointing solicitors to work on behalf of the family and to protect our interests
• Conducted research, gathered information from multiple sources and presented results to CCG etc. resulting in full funding for two family members
• Used critical thinking to break down problems, evaluate solutions and make decisions. By reading and using all applicable areas of the framework to use to the advantage of the situation.
• Brought up two thriving children whilst faced with extreme adversity
• Researcher; using evidence to the benefit of goals
• I've evidently been more than just a full-time carer, wife and mother. I've had to go far and beyond the usual scope of maternal responsibilities due to extreme unforeseen circumstances within my family. This has given me experience that others would rarely encounter.

Various recruitment agencies:

2008-2010

Head Hunter for Accountability Recruitment (Liverpool Street); placing Management Accounts and Senior Accounting professionals

Head Hunter for Richard Bailey (Covent Garden). Head hunter within procurement; placing senior candidates with ABN Amro, Goldman Sachs and Lloyds Bank

July 2007- Travelling -I visited New York and Japan

September 2005-July 2007

Recruitment, Sales Manager and trainer for ITP Education Resourcing Greenwich

• Exceeding/Meeting sales targets, maintaining margins and deadlines, interviewing and training staff
• Handling customer complaints effectively whilst retaining business, finding work for graduate/newly qualified/experienced teachers and classroom assistants
• Organised, attended and arranged career fairs to attract new candidates
• Approaching and engaging with senior staff members and reporting to the Managing Director
• Sales calls, excellent telephone manner, charge and pay rate negotiation, managing CVs, entering CVs onto the database and performing CV searches, online searches, data input, filing of documents (for example CRB checks, references, copies of identification, interview notes etc.)
• Talking overseas candidates through our recruitment process administration (files, letters and diaries etc) Vetting clients (legal vetting procedures)
• Organising sales presentations (sales/profit reporting) Working closely with the Operations Manager and Managing Director
• Writing, organising and delivering a Nursery Nurse training scheme
• Focussing problematic areas to provide recommendations and solutions. Increasing candidate ratios line with business growth
• Set and conveyed recruitment goals. Trained new recruitment consultants and candidates
• Built and strengthened successful relationships with external recruiters and agencies.
• Implemented practices and procedures to reduce expenditures and increase savings.Maintained margins, implemented referral programmes etc
• Prepared presentations to explain revisions, enhancements and process improvements. Guided staff to regulations
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Onboarded and managed new client accounts to boost retention rates.

Worked as team members, customer sale assistant, delicatessen and food hygiene environment and warehouses to financially support myself through school and university:

• Maintained excellent attendance record, consistently arriving to work on time.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed and maintained courteous and effective working relationships.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Worked with customers to understand needs and provide excellent service.
• Drove operational improvements which resulted in savings and improved profit margins.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Improved operations through consistent hard work and dedication.

Responsible for finding out the daily prices of flights and holidays of competitors via online and the telephone. Completing data input for review by the Managing Director to enable competitive pricing. General administration. Acting as a personal assistant to the Managing Director; organising offices for meetings and ordering and collecting lunch.

• Conducted research, gathered information from multiple sources and presented results.
• Maintained excellent attendance record, consistently arriving to work on time.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed team communications and information for meetings.
• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.