Roger Hospedales

Some of my duties include:

*Ensure ESR data quality is well maintained in ESR through accuracy and completeness of regular BI reports, investigating and resolving any issues in a timely manner.

*Have a good knowledge of the ESR system including HR Admin, Business Intelligence, Absence management.

*Excellent working knowledge of Microsoft Office Software. Mainly using Excel and Outlook in my day to day duties.

*Doing Employee Online and Electronic Staffing Records password resets.

*Working with the Health Roster to add units and staff to the Roster and also amending and correcting assignment details.

*Taking telephone enquires regarding Health Roster, EOL and ESR.-

*Supporting the Medical Staffing Team with the hiring of Consultants, Junior Doctors and Specialty Trainee doctors and assigning there salary and any other work related elements.

*Respond to both routine and Ad-Hoc enquiries from doctors, employees, managers and external organisations promptly and with sensitivity, tact observing the need for confidentiality at all times.

*Plan and organise own work schedule to ensure prioritisation and deadlines are met.

*Working closely with the Recruitment Team doing both the internal and external hires for the Trust and also processing DBS payments.

*Working effectively as a part of workforce team, ensuring effective communication and collaborative working amongst other work colleagues.

• Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
• Carefully prepared ingredients based on menus, portion control and agreed quality standards.
• Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
• Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
• Prepared service area and kitchen equipment as directed.
• Served food and beverages to dining guests with outstanding customer service.
• Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
• Loaded and unloaded silverware and dishes into and from dishwasher.

• Improved efficiency and productivity by acquiring new skills.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Data inputting and assisting with time sheets and payroll as well as other general office duties.

• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.