Roger Heels
Basingstoke,Hampshire
Summary
Operations Manager
A leader & practical problem solver who identifies financial savings & implements process efficiencies.
A Chartered transport management professional with extensive qualifications, including an Advanced Diploma in Transport Management and a Certificate of Professional Competence in Road Haulage. Demonstrates expertise in logistics and safety, holding certifications such as NEBOSH Managing Health & Safety and HACCP & Food Safety Level 3. Skilled in leadership management, evidenced by a Leadership Management Certificate from Henley Management School. Possesses diverse licences, including HGV.1 LGV cat.C+E and PCV cat.D, enhancing operational capabilities across various transport sectors. Committed to advancing industry standards through continuous professional development and training initiatives.
Overview
33
33
years of professional experience
9
9
years of post-secondary education
Work history
Operations Manager
West Horsley Dairy Ltd
Woking, Surrey
2004.08 - Current
- Led 24/7 operations for chilled food distribution, managing daily deliveries to 1,300 commercial kitchens. (eg. BBC, Houses of Parliament, Gatwick Airport)
- Chilled food deliveries to 800 commercial kitchens every 24hrs.
- Team Leadership, Legal Compliance, Health & Safety, Wage control, Planning & Rostering, Recruitment, Training & Behaviour management, Complaint Investigation, Heavy Goods Vehicle & Equipment management, Warehouse & Stock Management, Inventory Control.
- Business growth from a turnover of £3M to a £18M.
- London Olympic Games 2012 – Tier 1 Chilled Delivery Manager
- Service levels our competitors could not compete with
- BRCGS Storage & Distribution Audit Standard grade AA
- FORS (Fleet Recognition Scheme) – Gold standard for 11 years
Operations Manager
Cleanaway Ltd
West London
2000.01 - 2004.07
- Area manager - Commercial waste operation, 24hr site 6 days per week, full financial control, £6.4m Rev., and a customer base of 3200.
- Team Leadership & management of a heavy goods vehicle fleet.
- Leadership of Cleanaway’s most financially successful depot 2002 to 2004 – Company Manager of the year - Managing Directors award.
- Improvements in safety levels; Self-Managed Behavioural Health & Safety training (ROSPA award) - best in the region.
- Introduction of single-man collection crews
- Successful unionised workplace cooperation
Depot Distribution Manager
Wincanton Logistics Ltd (Air Products US. 3PL contract)
Basingstoke
1998.01 - 2000.01
- Depot management of a 24hr hazardous gas cylinder depot specialising in just-in-time customer delivery and a night trunking network.
- Legal compliance, full financial control, local HR management, resource planning, safety training, delivery management, and intensive customer liaison in a unionised environment.
Warehouse Manager
British Central Electric Ltd, part of the Edmundson Electrical Group
Basingstoke
1997.01 - 1998.01
- Team Leadership & Stock Management 60,000 sqft, warehouse (£4m stock value).
- Improved recruitment, training, and skills coaching.
- The implementation of performance measuring tools and the implementation of new working procedures.
Field Geologist & Drilling Team Leader
Environmental Sampling Ltd
1993.01 - 1997.01
- Team leadership of a quick-response mobile drilling team.
- Team leadership & client liaison
- Ordering of supplies and equipment management
- Worked without supervision throughout the British Isles and overseas (Ireland, France, Portugal, Romania, South Africa)
Education
BSc. Hons - Applied Geology
University of Plymouth
1989.01 - 1992.01
Nork Park School
Banstead, Surrey 1983.01 - 1989.01
Skills
Advanced Diploma in Transport Management – Chartered member of the Chartered Institute of Logistics & Transport
Certificate in Transport Management - Ch Inst Transport
Certificate of Professional Competence (CPC) – Road Haulage
Henley Management School (Reading University) – Leadership Management Certificate (equiv ILM level 3)
NEBOSH - Managing Health & Safety Certificate
Manual Handling Trainer Certificated
Behavioural Safety Trainer Certificated
HACCP & Food Safety certificated - Level 3
HGV1 LGV catCE Articulated Goods Vehicle Licence holder
PCV cat D Bus & Coach licence holder
Institute of Advanced Drivers licence holder
Counterbalance Forklift Licence holder
Additional Life Skills
- Territorial Army - Officer Training – Devon & Dorset Regiment, Light Infantry, Wyvern Barracks, Exeter - 1989 – 1991
- The Scout Association – Queen Scout Award
- The Duke of Edinburgh Award Scheme – Gold Award
- The Scouting Association – Former Part-Time Volunteer – Scout Leader
- DIY and Mechanics – Brick Laying Certificate - designed & built my own house extension
- Sport, travel & long-distance walking.
Timeline
Operations Manager
West Horsley Dairy Ltd
2004.08 - Current
Operations Manager
Cleanaway Ltd
2000.01 - 2004.07
Depot Distribution Manager
Wincanton Logistics Ltd (Air Products US. 3PL contract)
1998.01 - 2000.01
Warehouse Manager
British Central Electric Ltd, part of the Edmundson Electrical Group
1997.01 - 1998.01
Field Geologist & Drilling Team Leader
Environmental Sampling Ltd
1993.01 - 1997.01
BSc. Hons - Applied Geology
University of Plymouth
1989.01 - 1992.01
Nork Park School
1983.01 - 1989.01