Carla Stockton-Jones

Chief Operating Officer (COO) at Hometree, a leading green residential energy services company. Responsible for day to day management of the business, overseeing mergers and acquisitions activity, and leading the full integration of acquired businesses into Hometree’s growing ecosystem.

- Accountable for overseeing day to day operations to ensure business on track.

- Developed and implemented strategic plan for new organisational structure that has improves collaboration and streamlined processes.

- Created new sustainability function responsible for driving organisation towards more sustainable future balancing economic growth with ecological responsibility and societal wellbeing.

- Leading all integration functions ensuring seamless merging of systems, technologies, and personnel across multiple acquisitions.

- Developed long range plan to increase margins by 12% and revenues 40% over next 12 months with cross-selling and pricing initiatives.

Reporting to the Group CEO and a member of the Group Executive committee. Responsibility for a turnover of £1.4bn managing a central function and a portfolio of 19 operating companies.

- Successfully led transition out of pandemic with patronage recovery at 95%

- Established successful bid team for Bus Franchise operation in Manchester securing 5 year contract delivering £400mn+ revenue at 7% margin

- 30% revenue increase in largest operating company through successful acquisitions and integrations

- Launched new events business unit with revenue potential of £60mn over 5 years with profit margin of 15%

- Transformed employee value proposition to attract and retain 2k drivers and outsourced recruitment services delivering £2mn benefit

- Delivery of large scale tech programme moving people, routing and safety management onto cloud based solutions delivering £10mn savings

- Creation and implementation of company sustainability plan reducing carbon emissions across operations by 14% and a 2030 net zero fleet plan

Reporting to the Group COO and member of the Group Operations Board. Responsibility for a turnover of £400m managing a portfolio of 8 operating companies.

- Led UK bus recovery strategy, protecting business in short term removing £20mn+ through operational efficiencies

- Negotiated COVID -19 emergency government funding for group

- Renegotiated technology contracts saving £1mn+

- Improved branding initiatives, implementing strategic marketing campaigns to maximise patronage.

- Launched employee EDI networks to address low people engagement scores and improve job satisfaction

Reporting to the Managing Director and a member of the CSG Leadership Team. Responsibility for a turnover of £200mn+ managing a central function and a portfolio of 4 business units

-appointed at a time of crisis with a 60% drop in productivity following new product launch. Delivered £8mn productivity benefits within 7 months

- pioneered new team concept from drawing board to implementation and incubation delivering £10mn revenue over 4 years

-introduced sales KPI to engineer workforce delivering 150k+ sales annually

- delivered £13mn operating efficiencies over 2 years through productivity management and performance processes

- in-housed outsourced providers delivering £6mn operational saving

- Implemented employee engagement strategy to address low morale achieving 10% improvement in NPS and 25% engagement

- Created and launched award winning EDI programme recruiting women into Home Service moving numbers from 2% to 12% in 15 months

Reporting to the Sales and Marketing Director. Responsibility for 4 operating divisions and 300+ stores.

- delivered 15% of all tv sales and 20% of all broadband sales creating £70m NPV

Led estate consolidation programme closing 62 stores delivering £3mn benefit.

- redesigned stores and operating model investing £4m in top quartile, transforming business from direct sales channel to customer experience channel through digitisation, delivering 12% sales uplift and 80% NPS

- introduced new sales propositions including upgrades and accessories delivering £180mn revenue uplift over 4 years

Reporting to the CEO and member of the board of boutique field marketing agency with responsibility for operational delivery

- delivered £7mn new business wins across technology sector

- devised strategic objectives to guide business decision-making and achieve long-term goals.

-Reduced costs and improved operations by analysing processes and customer feedback.

- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.

Responsible for creating the new business strategy to develop a robust new business pipeline

- identified and closed £4mn new business opportunities through strategic networking, enhancing valuable client bases, handing off high value opportunities to in store retail support teams

- generated 10 leads pw to bring in new client revenue and improve bottom line profitability.

- adopted consultative sales approach to selling professional services. Influenced key decision-making and established trust with stakeholders. - consistently exceeded revenue targets through new account penetration and development.

- attended prominent industry trade shows, exhibitions and events across UK.

Responsible for the BDM team and delivery of targets, new business, client management and organic growth

- Oversaw full sales lifecycle from prospecting 100 clients pm to closing deals.

- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.

- Created new client pipeline to meet monthly targets. Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.

- Generated leads to bring in new client revenue and improve bottom line profitability

- documented sales, customer interactions and concerns to generate updates for senior management.

- Created new client pipeline to meet monthly targets of 20k contacts

- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

- Identified new business opportunities through cold calling, networking, marketing and prospective database leads