Roderick (Roddy) Jenkins
Bristol
Summary
Accomplished professional with a strong background in administrative support and customer service. Demonstrates exceptional skills in effective communication, interpersonal relations, and time management. Proficient in IT and technical tasks, with a keen attention to detail. Adept at relationship building and organisational planning, consistently delivering high-quality results. Career goals include leveraging these competencies to enhance operational efficiency and foster positive client relationships.
Overview
15
15
years of professional experience
7979
7979
years of post-secondary education
Work history
Customer Care Assistant
ABM
Bristol
2023.09 - Current
- Facilitating support for passengers needing special assistance during airport journey, including escorting through security and managing baggage.
- Trained new staff members on customer service protocols and operational procedures.
Producer/Presenter
Bradley Stoke Radio
Bristol
2011.06 - 2025.11
- Presented a weekly show three times, securing key guests to enhance programming.
- Researched topics and background information to attract new listeners.
- Planned and rehearsed shows, writing and memorising scripts as required.
- Collaborated with production and technical teams, demonstrating strong communication skills.
Crowd Control/Gate line Assistant
GWR
Bristol
2021.07 - 2021.09
- Assisted staff members during major engineering and refurbishment works at Bristol Temple Meads Station.
- Directed customers to train and replacement bus services efficiently.
- Provided accurate directions for onward travel to enhance passenger experience.
- Collaborated with fellow agency workers at gate line to ensure smooth operations.
Outbound Customer Support
Denmans Electrical Wholesalers
Bristol
2019.10 - 2021.04
- Executed calls to dormant accounts, effectively promoting company offerings for reactivation.
- Ensured high levels of customer service while communicating with existing account holders.
- Worked with team to enhance online customer accounts and optimise targeted email marketing strategies.
Telephone Operator
V Cars (Taxi Operator)
Bristol
2019.07 - 2019.10
- Managed all incoming calls for taxi firm, ensuring efficient communication.
- Directed drivers with optimal route information to enhance service delivery.
- Organised and created vehicle planners to improve operational efficiency.
- Oversaw key accounts for various media companies across Bristol, fostering strong relationships.
Education
Postgraduate Diploma - Broadcast Television
Falmouth College of Arts
Falmouth, CornwallBA (HONS) - COMBINED STUDIES MEDIA
University of Leeds
LeedsA-LEVEL - MEDIA STUDIES
Weymouth College
Weymouth, DorsetGCSE's - INCL. MATHS & ENGLISH
Stanbridge Earls School
Romsey, HampshireRSA DIPLOMA - MEDIA APPLICATIONS
Weymouth College
Weymouth, Dorset 2001.04 - 1995.05
Skills
- Administrative support and customer relations
- Effective communication and interpersonal skills
- Time management and organisational planning
- IT proficiency and technical skills
- Attention to detail and expectation management
- Relationship building
REFERENCES
AVAILABLE UPON REQUEST
Affiliations
- I enjoy watching rugby on television and going to games when time allows, I like to travel and discover new places and I've a keen interest in all aspects of the media.
References
References available upon request.
Timeline
Customer Care Assistant
ABM
2023.09 - Current
Crowd Control/Gate line Assistant
GWR
2021.07 - 2021.09
Outbound Customer Support
Denmans Electrical Wholesalers
2019.10 - 2021.04
Telephone Operator
V Cars (Taxi Operator)
2019.07 - 2019.10
Producer/Presenter
Bradley Stoke Radio
2011.06 - 2025.11
RSA DIPLOMA - MEDIA APPLICATIONS
Weymouth College
2001.04 - 1995.05
Postgraduate Diploma - Broadcast Television
Falmouth College of Arts
BA (HONS) - COMBINED STUDIES MEDIA
University of Leeds
A-LEVEL - MEDIA STUDIES
Weymouth College
GCSE's - INCL. MATHS & ENGLISH
Stanbridge Earls School