Robyn Mullen

Responsibilities included personal care for adults at home and general household up keep as well as managing my own working day.

Knowledge gained was a depth of compassion and empathy and ensuring the care given was right for every patient and met their needs. Communication skills with families to answer any questions or support in any way possible.
Experience gained with individuals who have specific needs and up holding professional values in highly sensitive situations.

Responsibilities included creating sales with large companies, administrative tasks and forward planning for the sales year ahead.

Experience gained was advanced record keeping, professional integrity and organising my own working day.
Knowledge gained was problem solving and critical thinking as well as meeting professional standards set out by my employer.

Responsibilities included contacting to resolve complaints made by customers, and offering resolutions, as well as managing a small team virtually.

Experience gained includes communication and conflict resolution through working directly with the public. Dealing with challenging situations and building relationships.
Knowledge gained has been emotional regulation and active listening skills.