ROBIN SAURIAR
Salford,manc
Summary
Highly skilled IT Support Engineer with 7 years of experience in IT service desk operations, technical troubleshooting, and cloud computing. Adept at managing Windows and Linux environments, Microsoft 365, networking solutions. Proven ability to resolve IT issues efficiently while delivering exceptional customer service. Strong analytical skills with a proactive approach to system monitoring, security, and process improvement.
Overview
9
9
years of professional experience
Work History
Operations Support Engineer
ORION INDIA SYSTEMS PVT. LTD
Ernakulam, India
07.2022 - 12.2024
- Provided 1st & 2nd line support for live application systems and business-critical infrastructure.
- Provided round-the-clock support during critical project phases.
- Managed ticketing system, prioritising incidents and ensuring SLA compliance.
- Provided offsite and onsite support across multiple countries
- Diagnosed and resolved hardware, software, and networking issues.
- Administered Microsoft 365, Azure AD, and Windows Server environments.
- Delivered remote and onsite support across multiple UK locations.
- Applied security patches and updates to maintain system stability.
- Assisted in project planning, ensuring timely completion.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Conducted remote monitoring of business-critical products and service levels.
System Engineer
ARMIA SYSTEMS PVT. LTD
Ernakulam, India
05.2021 - 01.2022
- Diagnosed and resolved Windows OS, Microsoft 365, and networking issues
- Escalate unresolved or complex issues to senior IT support teams when necessary
- Maintained clear communication with end-users through written and verbal updates.
- Prioritized support calls and managed escalations as needed.
- Configured and managed cloud-based infrastructures, including domain hosting and security protocols.
- Provided IT support for Windows, Linux, and enterprise applications.
- Conducted root cause analysis and implemented preventive measures.
- Assisted in budget planning for IT department, ensuring cost-effective resource allocation.
Senior System Administrator
ACUMEN CAPITAL MARKET INDIA LTD
Ernakulam, India
02.2018 - 05.2021
- Managed Fortinet Firewall security and LAN/WAN environments.
- Provided Level 2 support for end-users, troubleshooting software, networking, and desktop issues.
- Administered user accounts, Group Policies, and permissions.
- Improved productivity through regular maintenance and upgrade of networking equipment.
- Coordinated with other IT professionals to enhance overall operational efficacy.
- Managed installation of new hardware for improved system capabilities.
- Performed daily backup operations, ensuring all critical files are secure against potential loss or corruption.
System Admin
RBG COMMODITIES PVT LTD
Ernakulam, India
12.2015 - 07.2017
- Administrating 2003 Servers and 100 PCs
- Windows Operating systems and Active Directory Management
- Desktop support service
- Maintains Wired and wireless networks on the office
- Provide Online Technical support to Clients
- Troubleshooting Printers
- Installing and troubleshooting software
- Monitoring and Maintaining Networking Security with Fortinet
- Taking Backups of Database servers
Education
BCA - Computer Application
Bharathiyar University
Diploma - Electronics and communication
Carmel Polytechnic College
XII - Board of higher secondary examination
St. Mary's Higher Secondary School
X - Board of higher secondary examination
St. Mary's Higher Secondary School
Skills
- IT Support & Service Desk
- Linux, Windows 10 & 11, Microsoft 365 Administration
- Change implementation
- Azure Active Directory & Exchange Online
- Hardware & Networking
- Hardware & Software Troubleshooting
- Scripting & Automation (PowerShell, Batch)
- Cloud Infrastructure (Azure, AWS)
- Video Conferencing (Microsoft Teams, Zoom)
- Customer Support & Incident Management
- Microsoft Environments
- IT Service Management (ITSM)
- Incident & Request Management
- Problem-Solving & Proactive Approach
- Customer Service & Communication
- Technical Troubleshooting
- Backup & Recovery
- Organizational Skills
- Hardware & Peripheral Support
- Customer support excellence
- Infrastructure monitoring
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Timeline
Operations Support Engineer
ORION INDIA SYSTEMS PVT. LTD
07.2022 - 12.2024
System Engineer
ARMIA SYSTEMS PVT. LTD
05.2021 - 01.2022
Senior System Administrator
ACUMEN CAPITAL MARKET INDIA LTD
02.2018 - 05.2021
System Admin
RBG COMMODITIES PVT LTD
12.2015 - 07.2017
Diploma - Electronics and communication
Carmel Polytechnic College
XII - Board of higher secondary examination
St. Mary's Higher Secondary School
X - Board of higher secondary examination
St. Mary's Higher Secondary School
BCA - Computer Application
Bharathiyar University
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