ROBIN SAURIAR

• Managing complete infrastructure of a 24/7 ASP.NET application in Azure.

• Managing tickets raised by clients.

• Document and prioritise the open cases, and the current status of each ticket.

• Monitoring servers and applications with the help of Squared Up, and Application Insight tools.

• Managing production, staging web applications, and 200+ servers from the Azure cloud.

• KAT, OST, deployments.

• Providing support for the CR ticket creation and implementation in production, staging, and training environments.

• Provided effective solutions for all tickets that came across in the operation support queue, and updated the status in ServiceNow.

• Co-ordinate with other teams (Microsoft, Country Network team, and other service providers) to troubleshoot issues in translation package deployment.

• Installation, deployment, and troubleshooting of audit applications (Windows-based).

• Daily monitoring of Windows servers and audit applications using SCOM tickets, Squared-up Portal, and AppMon monitoring tool.

• Handling Incidents, Service Requests, Change Requests, and Problem Records within the stipulated SLA.

• Responsible for product support and customer handling for escalation calls and tickets.

• Technical support for Windows Servers (2012, 2016).

• Remote support for troubleshooting installation issues related to audit applications.

• Administer and resolve application issues, provide updates, and perform root cause analysis.

• Sound knowledge of ServiceNow Ticketing Tool.

• Maintain and administer files, and database backup through Azure BLOB storage.

• Responsible for the deployment of major builds and patches that are released periodically.

• Troubleshooting and maintaining SQL Configuration Manager, upgrading SQL Server SP2, and troubleshooting.

• Monitor the management console and raise a ticket for the application support team.

• Databases in client-server and fix the GKB.

• KPMG Clara workflow URL monitoring.

• Support the team for respective tickets, implement, and attend team support calls.

• Engagement capture tools, retrieving the retention file, and closed backup for archive purposes.

• Queue monitoring, and raised the service ticket for queue cleanup, ETL monitoring.

• Azure Blob backup.

• Smoke test and pre-validation for EMA and ASPAC environment.

• Business metrics installation and configuration, connecting to a dashboard using Power BI.

• Security (SSH Acess,SSL/TLS)
• Connect domain names to hosting
• Set up emails for site
• Install WordPress (or another content management system)
• Backup and restore websites
• Monitoring (Zabbix)
• Change various security settings
• Install add-on apps on server
• Create new databases / manage existing.

• Monitoring and Maintaining Networking Security with Fortinet Firewall
• Coordination With NSE,BSE,NCDEX,MCX,NMCE Exchanges Tech Team
• Taking care of HO Network Environment as well as of 22 Branches across India
• Manage the user, computer environment by using Group Policy
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
• Provide technical support for both hardware and software issues our users encounter
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.

• Administrating 2003 Servers and 50 PC's
• Monitoring and maintaining online share trading software (ODIN)
• Monitoring and maintaining Web applications, online fund transfer etc
• Maintains Wired and wireless networks on the office
• Provide Online Technical support to Clients
• Handle CISCO 2950 catalyst Switch
• Troubleshooting Printers
• Installing and Troubleshooting software's (Odin Client, Odin Diet, Now Launcher)
• Monitoring and Maintaining Networking Security with Fortinet
• Taking Backups of Database servers
• Monitoring Connectivity of Leased Line and VSAT for Trading.