Robin Hendy-Ibbs
Chester,Cheshire
Summary
Accomplished Customer Service Professional with expertise in inventory management and visual merchandising. Delivered personalised customer experiences through collaborative working, critical analysis, and a deep understanding of conservation principles. Maintained a friendly and approachable demeanour while effectively managing tasks and contributing positively to team dynamics.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Front-of-House Customer Service / Barista
Chester University
Chester, Cheshire
2023.12 - Current
- Performed cash handling duties accurately to maintain financial integrity.
- Delivered exceptional service to enhance customer enjoyment and satisfaction.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Collaborated with team members during busy periods improving workflow efficiency.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Promoted seasonal beverages, contributing to increased customer interest and sales.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours, ensuring consistent quality and timely service.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Production laboratory technician- Flavours
JPL Flavours
Neston, Cheshire
2023.01 - 2023.11
- Performed regular calibration of lab equipment to ensure accurate results.
- Handled delicate samples carefully during testing processes, preserved sample integrity.
- Collaborated with engineers to develop new testing procedures, improved overall performance.
- Contributed to new product development through analysis and research of materials.
- Managed stock control of laboratory supplies to prevent disruptions in workflow.
- Supported packing and dispatching of orders to ensure timely delivery to clients.
Product support technician
Industrial Fragrances
Birkenhead, Wirral
2021.04 - 2022.11
- Utilised diagnostic tools in fault-finding tasks, enhancing service quality and reducing resolution time.
- Responded promptly to customer queries, achieving high customer satisfaction.
- Enhanced product knowledge through continuous learning, enabling better customer support.
- Handled fragile items with utmost care during packing, minimising breakages and losses.
- Navigated complex warehouse layouts quickly, ensuring timely retrieval of products for packing.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Laboratory Technician- Fragrances Division
Ungerer Limited
Chester, Cheshire
2020.02 - 2021.03
- Calibrated laboratory equipment to achieve accurate test results.
- Prepared and sterilised lab equipment, enabling efficient and accurate testing processes.
- Maintained a clean and hygienic work area, reducing the risk of cross-contamination.
- Followed safety protocols rigorously, fostering a secure and compliant laboratory environment.
- Conducted comprehensive research, contributing to enhanced test methodologies and results.
- Kept up-to-date with latest scientific advancements to augment personal knowledge base.
Front of House Customer Service/Barista
Chester University
Chester, Cheshire
2017.09 - 2020.02
- Managed high volume orders during peak hours to ensure consistent quality of service.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Created a welcoming atmosphere for customers, encouraging repeat visits.
Education
Bachelor of Arts - History
Chester University
Chester, Cheshire 2013.09 - 2016.06
NVQ Level 3 - Information and Communication Technology
Runshaw College
Leyland, Lancashire 2000.09 - 2002.07
GCSEs - Various
St Michaels CofE High School
Chorley, Lancashire 1995.09 - 2000.06
Skills
- Customer Service
- Inventory management
- Attention to Detail
- Excellent judgement
- Collaborative working
- Applicable qualifications
- Visual merchandising
- Retail layout design
- Exhibit planning
- Conservation understanding
- Preservation mindset
- Exhibit design
- Critical analysis
- Report-writing
- Quality Assurance
- Professional networking
Affiliations
- Historical Re-Enactment Society for Viking Regia
Certification
Forklift Truck Licence
Red Cross First Aid Training
Timeline
Front-of-House Customer Service / Barista
Chester University
2023.12 - Current
Production laboratory technician- Flavours
JPL Flavours
2023.01 - 2023.11
Product support technician
Industrial Fragrances
2021.04 - 2022.11
Laboratory Technician- Fragrances Division
Ungerer Limited
2020.02 - 2021.03
Front of House Customer Service/Barista
Chester University
2017.09 - 2020.02
Bachelor of Arts - History
Chester University
2013.09 - 2016.06
NVQ Level 3 - Information and Communication Technology
Runshaw College
2000.09 - 2002.07
GCSEs - Various
St Michaels CofE High School
1995.09 - 2000.06