roberto moscatelli
Head Waiter
London
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Head Waiter
ken Lo's Memories of china
London, City of London
02.2020 - 06.2023
- Upsold sides and beverages to increase restaurant revenue.
- Delivered quality service by providing warm and welcoming environment.
- Managed new and existing reservations using computer software or applications.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Maximised covers by monitoring dining room for seating availability.
- Trained and supervised wait staff to maintain first-class customer service standards.
Waiter
Ken Lo's Memories of china
London
02.2020 - 06.2023
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations
- Resolved guest complaints promptly and professionally.
- Good knowledge of wine and wet sales in general
Education
Diploma of Higher Education - humanities
Gelasio Caetani
Roma 09.2014 - 06.2019
Skills
- Fine dining experience (4 years)
- Effective sales techniques
- Spirits, wine and food service
- Highly responsible and reliable
- knowledge of system as Meitre'D and The Fork
- Multilingual
- Communication skills
Languages
Italian
Native language
English
Upper intermediate
B2
Timeline
Head Waiter
ken Lo's Memories of china
02.2020 - 06.2023
Waiter
Ken Lo's Memories of china
02.2020 - 06.2023
Diploma of Higher Education - humanities
Gelasio Caetani
09.2014 - 06.2019
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