Gabriela Ciobanu
London ,UK
Summary
Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
6
6
years of professional experience
Work history
Head waiter
Sparrow Mayfair
London , UK
2024.10 - 2026.01
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Assisted in menu development for improved guest satisfaction.
- Increased customer satisfaction by delivering prompt, courteous service.
- Trained new staff members, promoting consistent service standards across the team.
- Communicated regularly with management regarding customer feedback and staff performance issues.
Waiter
Oma&Agora company
London , UK
2020.03 - 2024.09
- Helped reduce waiting times by swiftly clearing tables after use.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained knowledge of menu items, leading to accurate order taking.
- Accommodated special dietary requests, enhancing customer dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Remained calm under pressure, ensuring better performance during peak hours.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Diploma of philosophy - Philosophy and anthropology
University of States
Chisinau 2020-08
Skills
- Communicative english
- High-Volume dining experience
- Staff training delivery
- Food service procedures
- Digital ordering systems usage
- Serving techniques
- Food service regulations understanding
- Knowledge of different cuisines
- Menu knowledgeability
- Customer Service
- Sales techniques
- High-volume dining
- Fine dining experience
- Guest relations
- High energy
Timeline
Head waiter
Sparrow Mayfair
2024.10 - 2026.01
Waiter
Oma&Agora company
2020.03 - 2024.09
Diploma of philosophy - Philosophy and anthropology
University of States