Roberta Hajnalka Szikszai

• Managed three QA auditors to ensure timely completion of task schedules.
• Organised and scheduled auditor tasks while monitoring KPI achievement.
• Participated in external audits and customer visits, offering necessary support.
• Contributed to new projects, completing HACCP validations for compliance.
• Maintained databases and monitored actions related to quarantined stock.
• Conducted investigations into environmental and product out-of-specification issues, summarising findings for escalation.
• Investigated customer complaints to identify root causes and implement improvements.
• Updated and created factory documents and document control.

Job role:

• Equipment verifications, food safety and quality checks to ensure it is produced is safe, legal and meets defined quality parameters, customer specifications and Company Quality Systems & Procedures.
• Conducting GMP Audits and Hygiene inspections to make sure factory standards are maintained. Also, collaborate with relevant production teams and managers to improve factory, hygiene and personnel hygiene standards.
• Completing internal audits to monitor BRC standards are followed. Also, process audits are carried out frequently to investigate customer complaints or ad hoc issues.
• Thorough understanding of Document Control System including creating and issuing new documents and QA working instructions. Also, being responsible for site equipment calibration schedule to make sure all equipment is fit for its purpose legally and accurately.
• In-depth knowledge of supply chain and product traceability provides numerous benefits such as the ability to investigate and troubleshoot issues or to accomplish the company's duty towards customers on audits and traceability schedules.
• Monitoring microbiological testing results, keeping the database updated with relevant microbiological issues and investigating out-of-specification test results.
• Understanding of microbiology and chemistry sampling schedules and registering systems.
• Training new colleagues who joined the business.

Job Role:

• Responsible for new and existing colleagues' site training documentation. Conducting induction days.
• Creating training plans for new starters and existing colleagues and toolbox talks to implement corrective or preventive actions in response to issues.
• Maintaining DILO records of daily activities.
• Regularly delivered successful training audits conducted by the area manager & training manager and involved reviewing training effectiveness, documentation and daily activities.
• Collecting & sorting factory documentation on a weekly basis and handing it to the QA department.

Job role:

• Monitored and verified CCP and quality checks using visual inspections, measurement devices and automated test equipment. (Product labelling, MAP gas checks, temperature checks, pack seal checks.)
• Traceability documents completion by following factory procedures, policies and SOPs.
• ERP stock controlling tasks using the Supply Chain system as holiday cover thus gathered broad knowledge of supply chain levels, process steps and product ingredients.

Job role:

• Working in various departments, i.e., Production, High Risk & Low Risk Packing. Involved in food processes such as sorting and packing ready-to-eat food following personnel hygiene and factory rules.

Job role:

• Selling telecommunication products to customers as well as dealing with customer requests and investigating customer complaints.

Job role:

• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Logged call details and customer information in secure systems, improving data collection measures.