Morag Dippenaar

• Since moving to Wren on 1st June 2025 I have been working with Scott Turner to get signed off in all areas of file checks. I have so far been signed off on Mortgages, Protection, Pension new money, Pension switches and only recently investments.
• Responsible for checking cases based on the available evidence and creating feed back to assist the advisor.
• Work closely with the business, to ensure Consumer Duty standards are adhered to, sharing best practices and identifying opportunities for improved customer outcomes.
• Develop effective working relationships with business units and promote a strong and positive compliance culture.
• To manage and ensure completion of remedial action required where non-compliance is identified, including reporting of rule/procedural breaches and identifying any training needs.
• Develop and maintain a good understanding of regulatory requirements and techniques and their application to Wren Sterling, evidenced by CPD records.
• Completion of other reasonable duties, as defined by the Senior Management Team.

Upon joining Wren I was also part of the Integration Team, doing weekly calls and providing various information requested from all areas.

• Putting in place and then updating company Policies & Plans e.g. Best Execution Policy, Compliance Monitoring Programme, Financial Crime Policy and Risk Assessment amongst many others.
• Consumer Duty Putting in place and then updating Fair Value statement for initial and ongoing Advise, Gap Analysis and working on the Champion Checklist.
• PROD & Client Segmentation Register.
• Complaints handling.
• Smart Search supervisor
• ICO - Data Protection renewals
• Updating Due Diligence annually
• FCA RegData submissions and maintaining the FCA Register via FCA Connect.
• Gathering MI reports i.e. Complaints Register updates, File checking updates and client review states.
• T an C monitoring and completing the TC Staff Register on a monthly basis based on advisor certification register requirements.
• Maintaining various registered required to meet FCA requirements i.e. Breaches, Inducements and Risk Management Register amongst others.
• Cashflow assumptions and keeping them up to date.

It might be worth noting that I joined City Financial as a Corporate Administrator, as well as private client administrator, learning to helped as a paraplanner before becoming an advisor for a few years before moving Compliance.

• Dealing with the administration for various Corporate clients and their various types of Group Schemes.

Which included but not limited to Pensions (GPPs and Trust schemes), Death in Service, Income Protection and Private Medical.