Robert Smith
Towcester,Northamptonshire
Summary
Dynamic and service-oriented professional with a strong foundation in multitasking within technical operations. Demonstrates technical leadership and troubleshooting expertise, specialising in the casino gaming industry. Known for resilience under pressure and clear communication, consistently taking initiative to drive results. Committed to leveraging skills in a challenging environment to enhance operational efficiency and support organisational and service goals.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Product Technical Specialist
TCS John Huxley Europe
Stoke-on-Trent, Staffordshire
06.2005 - Current
- Technically advised on procurement of new equipment ensuring alignment with existing infrastructure.
- Resolved challenging technical issues, reducing downtime significantly.
- Delivered impactful training sessions to increase staff technical proficiency.
- Spearheaded technology upgrades, ensuring up-to-date systems operations.
- Executed regular system maintenance to achieve peak performance.
- Diagnosed technical faults using root cause analysis to prevent repeat issues.
- Set and implemented technical standards to maximise department efficiency.
- Serviced and maintained equipment to meet technical and operational needs.
- Trained individuals and groups on new technologies, providing ongoing technical support.
- Investigated and diagnosed customer's technical and product queries.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Installed casino products from multiple supplier and manufacturers
- Send up to date reports and spreadsheets to service management and operations team
Service engineer
Genting Casinos
Birmingham, West Midlands
01.2005 - 06.2025
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Enhanced operational efficiency, implemented new service protocols.
- Coordinated seamless handover processes between shifts improving continuity of care.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Maintained knowledge of updated changes in various equipment models.
- Scheduled and carried out Planned Preventative Maintenance (PPM).
Education
GCSEs -
St Thomas More Secondary School
Southend-on-Sea 09.1995 - 05.2000
Skills
- Multitasking in technical operations
- Service-Oriented mindset
- Technical leadership
- Troubleshooting expertise
- Microsoft 365 administration
- Resilience under pressure
- Initiative taking
- Communication clarity
Certification
Full UK driving license held for over 20 years
Fully DBS checked
References
References available upon request.
Timeline
Product Technical Specialist
TCS John Huxley Europe
06.2005 - Current
Service engineer
Genting Casinos
01.2005 - 06.2025
GCSEs -
St Thomas More Secondary School
09.1995 - 05.2000