Robert Reinhard
HEMEL HEMPSTEAD
Summary
Results-oriented professional specializing in customer service and team management. Proven ability to multitask effectively in high-pressure environments while maintaining speed and efficiency. Expertise in upselling techniques and conflict resolution, fostering strong customer relationships through clear communication. Dedicated to utilizing customer service skills to drive business performance and meet organizational objectives.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
BAR TEAM MEMBER
Oakman Inns/ Upham Inns
Berkhamsted
2024.07 - 2026.04
- Facilitated customer satisfaction in dynamic environments.
- Enhanced speaking and communication abilities.
- Assisted in beverage preparation while collaborating with the team to provide efficient service.
- Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
- Developed rapport with guests by providing friendly and engaging conversation during their visits.
- Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
Education
Secondary School - Psychology, History And English
Ashlyns School
Berkhamsted 2017.09 - 2024.06
Undergrad - Law
Royal Holloway University of London
Egham 2024.09 -
Skills
- Multitasking
- Upselling techniques
- Speed and efficiency
- Customer service
- Team Management
- Customer relations
- Communication and speaking
- Handling difficult customers
Languages
Romanian
Native
References
References available upon request.
Timeline
Undergrad - Law
Royal Holloway University of London
2024.09 -
BAR TEAM MEMBER
Oakman Inns/ Upham Inns
2024.07 - 2026.04
Secondary School - Psychology, History And English
Ashlyns School
2017.09 - 2024.06