Robert McNaught
Product Genius
Summary
I am a hardworking and passionate job seeker with strong organisational skills eager to secure entry-level position. Ready to help team achieve company goals. I have Excellent Customer service with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. My goal is to seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Language
Work History
Product Genius
Arnold Clark
Glasgow, GLG
09.2021 - Current
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Helping your branch with various marketing activities – from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
- Preparing the showroom and cars for the day ahead.
- Organising and accompanying customers on test drives.
- Swotting up on our vehicles and manufacturers.
- Learning about our products so you can help our customers find the perfect fit.
- Providing relevant information and being there for our customers with all the answers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
Delivery Driver
Amazon
Glasgow, GLG
10.2020 - 09.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Engineers mate
C&M environmental
Glasgow, GLG
01.2019 - 10.2020
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Customer Service Executive
William hill
Glasgow, GLG
02.2018 - 01.2019
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Warehouse Operator
A&D Cartwright
Glasgow, GLG
07.2014 - 01.2018
- Checked packages and merchandise for damage and notified vendors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Serve customers & answer their queries. Re-stock shelves and keep the counter tidy. Organise promotions and special offers.
Education
Certificate of Higher Education - Marketing
City of Glasgow college
Glasgow, GLG 08.2017 - 08.2018
Scottish Qualifications Certificate - Business management
Lenzie academy
Lenzie, EDU 07.2013 - 07.2014
Scottish Qualifications Certificate - Maths
Lenzie academy
Lenzie, EDU 08.2013 - 08.2014
Scottish Qualifications Certificate - English
Lenzie Academy
Lenzie, EDU 08.2013 - 08.2014
Scottish Qualifications Certificate - Hospitality
Lenzie Academy
Lenzie, EDU 08.2013 - 08.2014
Skills
Quality assurance
Negotiation
Account management
Sales expertise
Complaint resolution
Money handling abilities
Proficient in Microsoft packages
Problem-solving skills
Excellent people skills
Exceptional customer service
Merchandising understanding
Relationship building
Multi-tasking strength
Product and service sales
Adapt to diverse groups
Timeline
Product Genius
Arnold Clark
09.2021 - Current
Delivery Driver
Amazon
10.2020 - 09.2021
Engineers mate
C&M environmental
01.2019 - 10.2020
Customer Service Executive
William hill
02.2018 - 01.2019
Warehouse Operator
A&D Cartwright
07.2014 - 01.2018
Certificate of Higher Education - Marketing
City of Glasgow college
08.2017 - 08.2018
Scottish Qualifications Certificate - Business management
Lenzie academy
07.2013 - 07.2014
Scottish Qualifications Certificate - Maths
Lenzie academy
08.2013 - 08.2014
Scottish Qualifications Certificate - English
Lenzie Academy
08.2013 - 08.2014
Scottish Qualifications Certificate - Hospitality
Lenzie Academy
08.2013 - 08.2014