Ava Graham

As a Product Genius I play a big role in the sales process of our cars through a series of videos. I address customer inquires through video responses covering any questions they may have had, discuss vehicle features, recent repairs, service history, millage etc.

- Assess condition and report damage on cars that arrive in store.

- Photographing and taking generic videos of cars to be listed online.

- Test drives, this gives the customer a good feel for the car in person. This is another great opportunity to ask them questions on what they're specifically looking for. This way I can make good suggestions to help find the perfect car for them.

- Adapted quickly to new software systems.

- I worked at The Mash Tun as a bartender and waitress, my priority was always customer focused. I studied menu details and updates to ensure preparedness for customer inquiries and to adequately offer recommendations.

-Exceptional communication skills is essential for the role, with customers and colleagues as well as over the phone.

- Managed computer systems for booking room reservations and updating site information and responded to emails whenever possible.

- Demonstrated understanding towards unhappy guests and resolved issues promptly, prioritising exceptional service to ensure our guests were returning customers.

- Prepared cocktails, draughts, and mixed drinks and learned a lot about whisky.

-I also worked as a housekeeper while maintaining my responsibilities in the restaurant, ensuring rooms and the rest of the building were cleaned to high standards.

I was a supervisor at costa I quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

My main duties included

- Delegating my team

- Upheld a high standard of customer service.

- Creating orders for the store

- Ensuring the store was organised and clean at all times

- Resolved complaints swiftly to enhance customer satisfaction

-Demonstrated strong teamwork alongside ability to work independently contributing to efficient store management.

- Promoted weekly sales targets

- Maintained high standards of quality and service while efficiently managing fast-paced environment at Costa.

At KFC I was promoted to shift runner after a few months of working.

- While running shifts I delegated tasks appropriately to keep the store running efficiently.

-Provided excellent customer service. Meeting customer's expectations and adhering company standard, Always looking to go that extra mile.

-We could get very busy so it was important to work as a team and communicate with each other.

- I utilised problem-solving skills at KFC to address missed orders and staff shortages and determine food preparation quantities during low stock or peak times.

- Full understanding of food safety and hygiene practices and took part in extensive training in allergen awareness, brand standards for customer service and how to engage with your employees.

-First aid trained

- Executed precise hand sewing of labels onto luxury scarves, maintained high attention to detail, ensuring each stitch met quality standards.
-Identified and reported imperfections throughout scarves and overall product quality.

- Cutting was another job I performed which requires absolute precision and correct measurements.

-Delivered personalised and tailored service to guests in this 5-star restaurant setting.

-My main job roles included: Giving our guests a warm welcome. Providing fantastic customer service ensuring all expectations were met. Knowledgeable about everything we serve.

- Communicating with kitchen staff and working as a team with employees, Maintaining stock levels and keeping the restaurant clean.

- One of the best skills I developed from my time at McDonald's is the fast pace you must meet and high demand of orders.

- Multitasking, doing jobs simultaneously was important so our customers get their orders in efficient time.

- Maintaining a fast pace while ensuring high quality of items served to customers is essential.

- I was promoted to a crew trainer, in this role I welcomed many new employees and taught them the most efficient methods to do each job within the store.

The Royal Hotel was my first place of employment and a perfect introduction into the high standards and quality expected by guests and employer.