- Car Design
- Interior decoration
- Architecture
- History of uk
- skiing
- Travelling the world
- lighting design
- Film, TV and Music
Robert Illingworth
Bradford ,West Yorkshire
Summary
I’m a highly proactive and friendly individual with over 15 years of customer service experience. This includes roles in retail, community pharmacy and domestic electrical installations. I thrive in team environments and excel in fast-paced settings. My apprenticeship as an electrician further honed my practical skills, attention to detail and problem-solving abilities.
I take great pride in my work, which stems from my organisational and detail-oriented nature. This ensures I provide the best possible customer service. I’m always eager to learn and adapt to new situations, embracing challenges as opportunities for growth.
I’m now seeking to leverage my customer service skills and practical knowledge to transition into a long-term career at Vertu Motors. This position offers the chance for further skill development and advancement within the business as a valued team member.
Overview
20
20
years of professional experience
Work History
Self-employed
Sub contractor
Bradford, West Yorkshire
06.2024 - 05.2026
- Coordinated subcontractor duties with large electrical company and managed job roles to ensure seamless operations.
- Maintained excellent customer satisfaction by delivering service with a smile and proactively dealing with requests.
- Maintained detailed records of maintenance work, creating transparency and accountability.
- Pursued apprenticeship while training as self-employed electrical improver since 01/2025.
- Documented learning progress to enhance electrical skills through self-directed study.
- Kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
Apprentice electrician
RKB LTD
06.2024 - 01.2025
- Applied experience from previous employer to further training in commercial sector, learning installation techniques for electrical supplies, including containment and conduit, while understanding differences between site and domestic work.
- Developed portfolio towards AM2, completing all theory work and passing required exams.
- Executed multiple office refurbishments as subcontractor for Clairemont, adhering to tight schedules to meet client deadlines.
Apprentice Electrician
Richard Barritt Electrical Contractors
01.2023 - 06.2024
- I trained through Trade Skills 4U/City & Guilds Training in Leeds, passing my Level 2 Diploma in Electrical Installations (2365-02), and I have completed my Level 3 City and Guilds 5357.
- Whilst completing this training, I have also worked alongside electricians at Richard Barritt Electrical Contractors, gaining practical experience within commercial and residential settings to work towards personal portfolio.
- Installing, maintaining and adding to electrical circuits in both domestic and commercial buildings.
- Ensuring all installations adhere to the latest regulations and standards (i.e. BS7671).
- Reviewing blueprints and wiring diagrams to aid with electrical installations.
- Diagnosed electrical problems and developed effective repair solutions.
- Advising customers when to replace electrical equipment to prevent hazards.
- Assisting with complex installations alongside qualified skilled electricians.
- Implemented strict health and safety protocols on job sites.
- Ensured site organisation and cleanliness to support efficient job execution.
- Managed various responsibilities, including:
- Trained through Trade Skills 4U/City & Guilds Training in Leeds.
Pharmacy Advisor
Boots UK Limited
12.2016 - 12.2022
- Being one of the lead points of contact for patients.
- Clear and concise communication with patients and primary health care providers.
- Addressed patient queries and resolved issues promptly, enhancing customer satisfaction.
- Enthusiastic about the safe and efficient running of the pharmacy to increase patient satisfaction.
- Driven and motivated to consistently achieve pharmacy targets.
- Managed workload to deliver prescriptions ahead of schedule, ensuring timely patient access to medications.
- Organised with stock control, with an awareness of ordering the most cost-effective pharmaceutical products for the company and consumer.
- Trustworthy and professional with the management of daily cash intake and controlled drugs.
- Following up-to-date guidance, standards and best practice within the NHS.
- Management and mentoring of junior colleagues.
- Working well both autonomously and within a group.
- Taking the initiative to solve problems within stores across Yorkshire in need of help to aid product growth.
- Flexible working within several stores across Yorkshire.
- Embraced new work challenges by adapting quickly to changing environments and tasks.
- Prior to a career change to train to be an electrician, I worked as a pharmacy advisor in stores across Yorkshire gaining a large set of transferable skills, which include:
Self-employed Stylist
City Gent Hairdressing
Leeds
02.2014 - 12.2016
- Striving for customer satisfaction with every client.
- An eye for detail and creative design.
- Oversaw operations of a busy salon in Leeds City Centre, ensuring smooth service delivery.
- Leader of a team of employees and provided support and encouragement within training.
- Managed workload effectively to ensure timely completion of tasks.
- Adaptable to deal with a change of techniques, styles and customer expectations.
- Staying calm during difficult customer interactions and being quick to solve problems.
- Well-organised with stock control and keeping the salon clean and tidy.
- Adapted work patterns to meet changing needs of the salon.
Sales Assistant
River Island
Leeds
01.2012 - 02.2014
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Cultivated customer relationships through helpful, friendly, and attentive service, fostering loyalty and repeat business.
- Handled customer enquiries, responding promptly to product and service questions to enhance customer satisfaction.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Collaborated with team members to meet sales targets, contributing to overall store performance.
Senior Stylist and Colour Technician
Richard Goodale Hairdressing
Bramhope
01.2010 - 01.2012
Salon Assistant/ Stylist
Swank
Saltaire
01.2008 - 01.2010
Trainee Stylist/ Salon Assistant
Toni and Guy
Leeds
01.2007 - 01.2008
Summer Internship – Labourer
J P Walker Developments Ltd
01.2006 - 12.2006
Education
NVQ Level 3 - Electrical installations
Trade skills 4 u
Leeds01-2025
GCSEs - English
Trade skills 4u
Leeds01-2025
Level 2 Diploma - Electrical Installations (2365-02)
Trade Skills 4U / City & Guilds Training
Leeds, LDS07-2024
Level 2 NVQ - Hairdressing
Craven College
Skipton07-2010
BTEC First Diploma - Media Studies
Craven College
Skipton06-2007
GCSEs -
St. Mary’s School
Menston06-2006
Level 2 NVQ Certificate - Principles and Practice for Pharmacy Support
Boots UK Limited
HarrogateSkills
- Problem-solving expertise
- Organisational skills
- Customer service driven
- Efficient multitasking
- Team collaboration
- Mentorship abilities
- Clear and concise communication
- Reliability
- Strong work ethic
- Self-discipline
- Motivated
- Approachable and patient demeanor
- Hands-on approach
- High work standards
Interests
Custom
Full clean driving license held since 2007, Available upon request.
Timeline
Self-employed
Sub contractor
06.2024 - 05.2026
Apprentice electrician
RKB LTD
06.2024 - 01.2025
Apprentice Electrician
Richard Barritt Electrical Contractors
01.2023 - 06.2024
Pharmacy Advisor
Boots UK Limited
12.2016 - 12.2022
Self-employed Stylist
City Gent Hairdressing
02.2014 - 12.2016
Sales Assistant
River Island
01.2012 - 02.2014
Senior Stylist and Colour Technician
Richard Goodale Hairdressing
01.2010 - 01.2012
Salon Assistant/ Stylist
Swank
01.2008 - 01.2010
Trainee Stylist/ Salon Assistant
Toni and Guy
01.2007 - 01.2008
Summer Internship – Labourer
J P Walker Developments Ltd
01.2006 - 12.2006
NVQ Level 3 - Electrical installations
Trade skills 4 u
GCSEs - English
Trade skills 4u
Level 2 Diploma - Electrical Installations (2365-02)
Trade Skills 4U / City & Guilds Training
Level 2 NVQ - Hairdressing
Craven College
BTEC First Diploma - Media Studies
Craven College
GCSEs -
St. Mary’s School
Level 2 NVQ Certificate - Principles and Practice for Pharmacy Support
Boots UK Limited