Robert Gomm

Hemel Hempstead

Summary

I am an experienced professional specializing in Customer Care, Administration, and Accounting. I demonstrate adaptability to new systems and consistently meets tight deadlines through efficient work practices. I have a proven ability to work independently and collaboratively, fostering positive team dynamics. I make sure to maintain a professional demeanour and use strong interpersonal skills in all interactions.

Overview

years of professional experience

years of post-secondary education

Work history

CUSTOMER CARE ADVISOR

ASOS

2013.05 - 2025.09

Responding to customers via live chat and email on a variety of queries. Previously used social media channels as well.
Up skilled many times in various tasks dealing directly with carriers, payment providers, and internal departments.
Showing empathy and understanding to Customers.
Previously asked to step into a role checking other Advisors work. This saved Customer Care millions of pounds by preventing errors. Top performer in this area.
A trusted team member, I was asked to assist in a number of teams across the division including Customer Escalations.
Learned a number of new systems and processes quickly. I continue to pick up new systems and process changes.
Helped new people learn the Advisor role and assisted them with queries.

DOCUMENT AGENT

Xpress Dox

2011.05 - 2012.05

Visiting Clients in their own homes to complete accident claims, and other types of claims.
Providing a good service to the Client by contacting them beforehand, arriving on time, and explaining the forms as they are completed, answering any questions the client may have.
Keeping in regular contact with the main office to provide updates and answer any queries.
Creating and keeping updated my own spreadsheet of appointments and earnings.
Handled confidential information inline with data security protocol, minimising risks to customer information.

CREDIT CONTROLLER

Butlins

2011.04 - 2011.05

Contacting customers via email, phone or post, to chase payment of their holiday.
Updating systems and reports to show what happened. Taking payments from customers over the phone.

ADMINISTRATOR

Orange Ltd

2009.06 - 2009.09

Assisted the department in the regrade of customers to Orange's max broadband service.
Kept the master spreadsheets up to date with the status of the regrades.
Took action to resolve regrade failures.

ACCOUNTS ADMINISTRATOR

CitySprint UK Ltd

2007.11 - 2008.12

ADMINISTRATOR/ACCOUNTS

Milson Properties

2006.08 - 2006.12

ACCOUNTS RECEIVABLE CASHIER/ELECTION CLAIMS ASSIST

ODPM

2005.01 - 2006.01