Annette Vekrikas
Newborough CP, Peterborough,England
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
Work history
Customer Care Advisor
Bonacia
Peterborough, Cambridgeshire
10.2023 - Current
- Improved customer satisfaction by providing timely and effective solutions to queries.
- Assisted customers in navigating company website, improved user experience.
- Resolved complaints promptly, restored client confidence in the company.
- Conducted follow-up calls with customers post-resolution, confirmed their satisfaction.
- Recorded details of all interactions into the CRM system accurately, ensured data integrity.
- Managed high volume of inbound calls for issue resolution.
- Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
Crew member
McDonald's
Peterborugh, Eye, Cambridgeshire
05.2022 - 06.2025
- Provided personalised customer service fostering loyalty amongst clients.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Executed daily operation procedures ensuring adherence to company's policies.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Waitress assistant
Moor Farm
Peterborough, Cambridgeshire
08.2023 - 10.2023
- Assisted in menu planning, contributing to variety and innovation.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Collaborated with team to provide efficient service during peak hours.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Followed health regulations whilst handling food, promoting safe practices.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
A-Levels - English Literature
Arthurmellows Village College
Peterborough, Glinton 09/2021 - 06/2023
A-Levels - Sociology
Arthurmellows Village College
Peterborough, Glinton 09/2021 - 06/2023
A-Levels - Travel and Tourism
Arthurmellows Village College
Peterborough 09/2021 - 06/2023
Skills
- Understanding basic computer troubleshooting
- Patience mastery
- Multitasking mastery
- Working with databases
- Knowledge of gdpr regulations
- Language fluency
- Customer needs analysis
- CRM systems
Timeline
Customer Care Advisor
Bonacia
10.2023 - Current
Waitress assistant
Moor Farm
08.2023 - 10.2023
Crew member
McDonald's
05.2022 - 06.2025
A-Levels - English Literature
Arthurmellows Village College
09/2021 - 06/2023
A-Levels - Sociology
Arthurmellows Village College
09/2021 - 06/2023
A-Levels - Travel and Tourism
Arthurmellows Village College
09/2021 - 06/2023
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