Robert Dan
London,Greenwich
Summary
I never taught ever that i will spend 5 year at one company, i always imagined myself that i will learn the most that i can from one place and then will move to another, however i believe that during my time here at Inditex i went across a few position, each with her challenges but more important with something new to learn.
As a store manager i love the fact that i can say that i have my own team, that i can shape and direct in "my direction", however i feel that i want something more and for me that is progression, for a long time the goal was to become a store manager and after the goal became way bigger.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store manager
Inditex
London, Croydon
11.2023 - Current
- Developed a team-oriented environment.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Training the management team in all areas of the store.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Being in charge of the stores budged and creating the monthly prediction in such way that the stores productivity is in line with the company's budged.
- Improving the stores H&S and following the company's guidelines regarding H&S in store.
- Supporting and training the sales assistants.
- Being involved in the wellbeing meetings and outcomes.
- Actively being involved in the operations tasks of the store.
- Checking and ensure that the commercials strategies and requirements are in place.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Department manager Operations
Inditex
London, City of London
08.2022 - 11.2023
- Allocated resources, optimising department efficiency.
- Trained new starters in operational tasks
- Led by example delivering first-class customer care during till, fitting room and sales floor service.
- Monitored health and safety measures for guaranteed compliance.
- Conducted team meetings to improve internal communication.
Deputy manager Operations
Inditex
London, City of London
07.2021 - 08.2022
- Boosted team morale through effective communication and feedback systems.
- Managed daily operations.
- Enforced company policies for a safe and productive work environment.
- Collaborated with the management team.
- Supervised team members for optimal task completion.
Sales assistant
Inditex
London, City of London
08.2019 - 07.2021
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members.
- Followed company procedures and guidelines for smooth retail operations.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Open the DC2 daily, and making sure that all replenishment was on time on the shop floor.
- Made sure that the SR is organised and the product was easily found.
B2C sales consultant
IBA Global
London, London
04.2019 - 08.2019
- Assisted customers through entire sales process to ensure satisfaction.
- Delivered convincing sales pitches to attract new clients.
Trainer & retail Supervisor
Huawei Romania
Craiova, Dolj
10.2018 - 02.2019
- Developed our partners employees skills by delivering comprehensive training programmes.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Researched market trends and competitor activities to strengthen development plans.
- Implemented visual merchandising strategies to improve product visibility.
- Trained new employees, promoting rapid productivity increase.
B2B Sales Agent HoReCa
Grosbi Impex
Craiova, Dolj
10.2017 - 10.2018
- Established robust client relationships through effective communication and negotiation skills.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Boosted brand visibility by organising promotional events.
- Enhanced sales performance with thorough knowledge of product range.
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
B2B Sales Agent F.M.C.G
Nitela Impex
Craiova, Dolj
09.2016 - 03.2017
- Established robust client relationships through effective communication and negotiation skills.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Increased current product and service sales through knowledgeable customer advice.
- Negotiated best-possible prices for maximised profit levels.
- Communicated with potential and existing customers in-person, over telephone.
Education
Diploma of Higher Education - Engineer
Faculty of automation, computers and electronics
Craiova 09.2012 - 07.2016
Skills
- Stock control systems
- Budget oversight
- Microsoft Office
- Security procedures
- Staff mentoring
- Relationship Management
- Good communicator
- Budget supervision
- Sales KPI management
- Self motivated
- Team building skills
- Financial Forecasting
- Staff training and development
- Customer service skills
- Leadership
- Reliable
Affiliations
- Gym
- Photography
- Coffee
Languages
Romanian
Native
English
Advanced
Timeline
Store manager
Inditex
11.2023 - Current
Department manager Operations
Inditex
08.2022 - 11.2023
Deputy manager Operations
Inditex
07.2021 - 08.2022
Sales assistant
Inditex
08.2019 - 07.2021
B2C sales consultant
IBA Global
04.2019 - 08.2019
Trainer & retail Supervisor
Huawei Romania
10.2018 - 02.2019
B2B Sales Agent HoReCa
Grosbi Impex
10.2017 - 10.2018
B2B Sales Agent F.M.C.G
Nitela Impex
09.2016 - 03.2017
Diploma of Higher Education - Engineer
Faculty of automation, computers and electronics
09.2012 - 07.2016
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