Robert Cheetham
Oldham
Summary
I am detail-orientated and adept at making critical decisions and managing deadlines. I have over 10 years experience of interacting with customers and delivering excellent customer service. I am customer-focused, I successfully contribute to company profits by improving team efficiency and productivity within diverse teams. I have excellent organizational skills and I always want to enhance the efficiency of a business and lead teams to achieve high sales and growth. I have a record of academic success, eager to add value to a quality-focused team.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Letter and Parcel Sorter
Royal Mail
2024.11 - 2025.04
- Sorted and organized letters and parcels efficiently to ensure timely dispatch.
- Collaborated with team members to optimize sorting processes and improve productivity.
- Maintained a clean and safe working environment, adhering to health and safety regulations.
- Provided exceptional support to customers and colleagues, enhancing overall service quality.
Semi-Skilled Operator
SPAW Engineering
2024.02 - 2024.11
- Operate and set up CNC Milling and Turning machines for turbo components, ensuring precision in drilling and grinding operations.
- Supervise machine operations, making real-time adjustments to components for optimal performance.
- Conduct thorough inspections and measurements of components to maintain compliance with product specifications.
- Collaborate with team members to enhance production efficiency and resolve any operational issues.
- Implement quality control measures to ensure finished components meet stringent industry standards.
Stores Assistant
B Conway Group
2023.09 - 2024.02
- Completed job sheets for accurate stock management and invoicing using Cyclops software.
- Allocated stock to engineers on-site efficiently.
- Ordered parts from UK and International manufacturers to maintain inventory levels.
- Conducted regular stock audits to ensure accuracy and availability.
- Assisted in developing streamlined processes for improved operational efficiency.
Production Operative/ Stores Assistant
Innovative Technology
Oldham
2021.07 - 2023.08
- Set up cash box systems (Spectrals, NV200s) with appropriate software.
- Managed dispatch operations, ensuring timely delivery of spare parts and organized stock using cube system.
- Conducted coin and note testing for international currencies on all company machines.
- Collaborated with cross-functional teams to streamline operations and enhance product quality.
- Implemented inventory management practices to reduce waste and improve efficiency.
Office Dispatch Assistant
Robert Scott
Oldham
2015.09 - 2021.06
- Coordinated order bookings for customers utilizing efficient communication with couriers via phone and email.
- Allocated customer orders effectively using Microsoft NAV software, ensuring accuracy in stock management.
- Issued invoices promptly, enhancing customer satisfaction through timely financial communication.
- Generated and printed shipping labels for pallet dispatch, streamlining the delivery process.
- Resolved customer inquiries regarding order status via email, maintaining high standards of customer service.
Retail Assistant/ Team Leader
USC
Manchester
2011.07 - 2015.08
- Mentored new employees on customer service best practices and effective money handling techniques.
- Interacted with customers to assess wants and needs and successfully up-sell relevant products.
- Maintained comprehensive knowledge of store promotions, payment policies, and security practices.
- Organized merchandise displays, ensuring appealing arrangements to enhance product visibility.
- Collaborated with the team to optimize stock control processes and improve inventory management.
Education
BSc - Philosophy and Psychology
University of Leeds
2008.09 - 2011.06
Access to Humanities and Social Sciences -
Oldham College
2007.09 - 2008.06
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication
- Customer Service
- Stock Control
- Team Management
- Cash Management
- Sales
- Attention to Detail
- Problem Solving
References
References available upon request.
Timeline
Letter and Parcel Sorter
Royal Mail
2024.11 - 2025.04
Semi-Skilled Operator
SPAW Engineering
2024.02 - 2024.11
Stores Assistant
B Conway Group
2023.09 - 2024.02
Production Operative/ Stores Assistant
Innovative Technology
2021.07 - 2023.08
Office Dispatch Assistant
Robert Scott
2015.09 - 2021.06
Retail Assistant/ Team Leader
USC
2011.07 - 2015.08
BSc - Philosophy and Psychology
University of Leeds
2008.09 - 2011.06
Access to Humanities and Social Sciences -
Oldham College
2007.09 - 2008.06