Robert Cheetham
Oldham
Summary
I am detail-orientated and adept at making critical decisions and managing deadlines. I have over 10 years experience of interacting with customers and delivering excellent customer service. I am customer-focused, I successfully contribute to company profits by improving team efficiency and productivity within diverse teams. I have excellent organizational skills and I always want to enhance the efficiency of a business and lead teams to achieve high sales and growth. I have a record of academic success, eager to add value to a quality-focused team.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Letter and Parcel Sorter
Royal Mail
11.2024 - 04.2025
- Sorted and organized letters and parcels efficiently to ensure timely dispatch.
- Collaborated with team members to optimize sorting processes and improve productivity.
- Maintained a clean and safe working environment, adhering to health and safety regulations.
- Provided exceptional support to customers and colleagues, enhancing overall service quality.
Semi-Skilled Operator
SPAW Engineering
02.2024 - 11.2024
- Operate and set up CNC Milling and Turning machines for turbo components, ensuring precision in drilling and grinding operations.
- Supervise machine operations, making real-time adjustments to components for optimal performance.
- Conduct thorough inspections and measurements of components to maintain compliance with product specifications.
- Collaborate with team members to enhance production efficiency and resolve any operational issues.
- Implement quality control measures to ensure finished components meet stringent industry standards.
Stores Assistant
B Conway Group
09.2023 - 02.2024
- Completed job sheets for accurate stock management and invoicing using Cyclops software.
- Allocated stock to engineers on-site efficiently.
- Ordered parts from UK and International manufacturers to maintain inventory levels.
- Conducted regular stock audits to ensure accuracy and availability.
- Assisted in developing streamlined processes for improved operational efficiency.
Production Operative/ Stores Assistant
Innovative Technology
Oldham
07.2021 - 08.2023
- Set up cash box systems (Spectrals, NV200s) with appropriate software.
- Managed dispatch operations, ensuring timely delivery of spare parts and organized stock using cube system.
- Conducted coin and note testing for international currencies on all company machines.
- Collaborated with cross-functional teams to streamline operations and enhance product quality.
- Implemented inventory management practices to reduce waste and improve efficiency.
Office Dispatch Assistant
Robert Scott
Oldham
09.2015 - 06.2021
- Coordinated order bookings for customers utilizing efficient communication with couriers via phone and email.
- Allocated customer orders effectively using Microsoft NAV software, ensuring accuracy in stock management.
- Issued invoices promptly, enhancing customer satisfaction through timely financial communication.
- Generated and printed shipping labels for pallet dispatch, streamlining the delivery process.
- Resolved customer inquiries regarding order status via email, maintaining high standards of customer service.
Retail Assistant/ Team Leader
USC
Manchester
07.2011 - 08.2015
- Mentored new employees on customer service best practices and effective money handling techniques.
- Interacted with customers to assess wants and needs and successfully up-sell relevant products.
- Maintained comprehensive knowledge of store promotions, payment policies, and security practices.
- Organized merchandise displays, ensuring appealing arrangements to enhance product visibility.
- Collaborated with the team to optimize stock control processes and improve inventory management.
Education
BSc - Philosophy and Psychology
University of Leeds
09.2008 - 06.2011
Access to Humanities and Social Sciences -
Oldham College
09.2007 - 06.2008
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication
- Customer Service
- Stock Control
- Team Management
- Cash Management
- Sales
- Attention to Detail
- Problem Solving
References
References available upon request.
Timeline
Letter and Parcel Sorter
Royal Mail
11.2024 - 04.2025
Semi-Skilled Operator
SPAW Engineering
02.2024 - 11.2024
Stores Assistant
B Conway Group
09.2023 - 02.2024
Production Operative/ Stores Assistant
Innovative Technology
07.2021 - 08.2023
Office Dispatch Assistant
Robert Scott
09.2015 - 06.2021
Retail Assistant/ Team Leader
USC
07.2011 - 08.2015
BSc - Philosophy and Psychology
University of Leeds
09.2008 - 06.2011
Access to Humanities and Social Sciences -
Oldham College
09.2007 - 06.2008
Similar Profiles
Victoria RoseVictoria Rose
Postperson at Royal MailPostperson at Royal Mail
Andrew MorrisAndrew Morris
USO Reform Champion at Royal MailUSO Reform Champion at Royal Mail
Thomas BuckinghamThomas Buckingham
Royal Mail Team member at Royal MailRoyal Mail Team member at Royal Mail
Thomas EnglandThomas England
Sales agent at TMSSales agent at TMS
Hadiya AkramHadiya Akram
Teaching Assistant (Nursery) at OldhamTeaching Assistant (Nursery) at Oldham