Robert Carew
Aldershot,Hants
Summary
Dedicated professional with a strong background in HMF and civilian corporate companies has provided an excellent foundation in client communication and customer service, known for reliability and dependability. Demonstrates expertise in prioritisation and resilience under pressure, ensuring effective management of tasks and responsibilities. Proficient in email correspondence and Microsoft Office Suite, with a focus on financial record-keeping. Committed to a customer-centric approach, aiming to enhance organisational efficiency and client satisfaction.
Overview
44
44
years of professional experience
3
3
years of post-secondary education
Work history
Outdoor activities supervisor
ADSL
Aldershot, Hampshire
2024.03 - Current
- Carried out daily checks of activity areas, ensuring cleanliness, availability of equipment and safety standards were met.
- Dealt efficiently with complaints or issues raised by participants during events.
- Utilised problem-solving skills to address unforeseen challenges during outdoor events efficiently.
- Enhanced customer satisfaction with excellent customer service skills.
- Facilitated clear communication among staff members, promoting teamwork in a busy environment.
- Produced accurate and detailed end of shift reports with necessary information and action points as required for the oncoming shift.
Postal worker
Royal Mail Delivery Office
Camberley, Surrey
2021.09 - 2023.10
- Sorted mail accurately, ensuring correct distribution.
- Cultivated positive relationships with customers through friendly interactions.
- Handled confidential items responsibly, maintaining trust.
- Processed outgoing post promptly for efficient operations.
- Resolved customer complaints in a professional manner, preserving brand reputation.
- Prioritised workload effectively to meet all deadlines.
Dental Clinical Affairs
Dentsply UK
Weybridge, Surrey
2006.04 - 2021.03
- Provided hands-on training sessions for customers and new team members on product usage.
- Coordinated with marketing teams to create effective product promotion strategies.
- Strengthened customer relationships through exhibitions and regular product demonstrations and courses.
- Built rapport with new and existing customers to boost client retention.
- Prepared detailed sales reports, aiding strategic planning and debt management.
Technical support specialist
Chaperlin & Jacobs Ltd
Sutton, London
2004.04 - 2006.04
- Maintained client relationships through provision of exceptional after-sales tech support services.
- Assisted clients via phone and email, ensuring quality service delivery.
- Ran weekly sales and invoice documentation, utilised data to draft reports and analyse KPIs.
Dental Laboratory Manager
HMF
Aldershot, Hampshire
1982.07 - 2004.07
- Introduced new technologies into the lab, improving operational effectiveness.
- Enhanced data accuracy with meticulous record management system.
- Ensured compliance with all health and safety regulations whilst carrying out laboratory tasks.
- Managed laboratory budget effectively whilst ensuring all essential supplies were adequately stocked.
- Set and monitored laboratory KPIs to maintain productivity and performance within targets.
Education
Diploma of Higher Education - Dental Sciences
Brooklands Technical College
Weybridge, Surrey 1983.06 - 1986.06
Skills
- Prioritisation expertise
- Reliability and dependability
- Resilient under pressure
- Email correspondence
- Microsoft office suite mastery
- Client communication
- Financial record-keeping
- Effective communicator
- Customer Service
- Customer-centric approach
Affiliations
- Cricket, cycling and rugby.
Timeline
Outdoor activities supervisor
ADSL
2024.03 - Current
Postal worker
Royal Mail Delivery Office
2021.09 - 2023.10
Dental Clinical Affairs
Dentsply UK
2006.04 - 2021.03
Technical support specialist
Chaperlin & Jacobs Ltd
2004.04 - 2006.04
Diploma of Higher Education - Dental Sciences
Brooklands Technical College
1983.06 - 1986.06
Dental Laboratory Manager
HMF
1982.07 - 2004.07