Robert Boyce
Kilwinning,Ayrshire
Summary
Hard-working retail professional with many years of experience. Dedicated team player and pro active with a can do attitude. Looking for new opportunities to expand into.
Overview
19
19
years of professional experience
Work history
Shopfloor Assistant
Sainsburys
Glasgow
2015.12 - 2026.05
- Assisted in daily operations of convenience store.
- Ensured stock availability on sales floor to support sales efforts.
- Maintained compliance with legal requirements for safety and legality.
- Arranged product displays to enhance visual appeal and sales opportunities.
- Addressed customer queries and complaints to promote satisfaction levels.
- Performed full stock inventory checks to ensure accurate records of stock levels and to mitigate losses.
- Processed customer transactions and payments
Shopfloor Assistant
Sainsburys
Prestwick
2010.07 - 2015.07
- Assisted in multiple departments of large supermarket Sainsbury's.
- Organised displays to enhance inventory visibility and promote customer purchases, focusing on electricals, music, and home entertainment.
- Maintained up-to-date knowledge of popular entertainment products.
- Supported customers by providing selection guidance to drive product sales.
- Monitored storage of high-risk and high-value stock to ensure safety and compliance.
- Collaborated with various departments regularly to enhance overall store operations.
Phonebanking Advisor
Lloyds TSB
Glasgow
2007.11 - 2009.03
- Served as first point of contact over telephone for client and bank.
- Assisted customers with transactions on banking products.
- Promoted additional banking products when suitable.
- Helped resolve customer queries and complaints at first instance.
- Utilised various software systems to complete tasks.
- Kept knowledge updated regarding market trends to provide current advice to clients.
- Supported compliance with regulatory requirements, enhancing company reputation in industry.
Education
SQA Standard Grades and Higher - Maths, English, Computing, Science
Kilwinning Academy
KilwinningSkills
- Multitasking proficiency
- Safety protocols compliance
- Flexible work schedule
- Product knowledge acquisition
- Visual merchandising competence
- Customer Service
- Complaint management
- Problem-solving
- Skilled in IT systems and Microsoft Office
Affiliations
- Music Production
- Hillwalking
References
References available upon request.
Timeline
Shopfloor Assistant
Sainsburys
2015.12 - 2026.05
Shopfloor Assistant
Sainsburys
2010.07 - 2015.07
Phonebanking Advisor
Lloyds TSB
2007.11 - 2009.03
SQA Standard Grades and Higher - Maths, English, Computing, Science
Kilwinning Academy