AFOLABI OGUNSANYA
Birmingham
Summary
Dedicated healthcare professional with extensive expertise in physical therapy support, infection control, and risk assessment application. Proficient in caseload management and implementing individualized care plans, with a strong foundation in legislation knowledge and client advocacy. Demonstrates exceptional skills in basic nursing care, mental health support, and palliative care provision. Committed to proactive engagement and team collaboration to enhance patient outcomes. Career goals include advancing expertise in physiotherapy assistance and health and safety procedures to further contribute to patient well-being.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Care Support Worker
NHS Professionals
2024.01 - 2026.06
- Networking, troubleshooting, repair and technical support
- Implemented and supported network solutions for small businesses
- Provided clients with exciting and mentally stimulating activities to improve quality of life.
- Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
- Communicated with clients to better understand goals and develop strategies to achieve them.
- Assisted with feeding and drinking tasks when required by clients.
- Promoted client independence by providing motivation throughout daily tasks.
- Provided emotional support to make families and patients feel comfortable and supported.
- Supported clients with bathing, washing and toileting.
- Administered medication as required in care plans and instructed by doctors.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Conducted patient assessments to determine care plan requirements and additional medical needs.
- Monitored vital signs and reported significant changes to nursing staff to maintain resident health.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions.
- Advocated for residents' rights and preferences during care planning meetings with healthcare teams.
- Provided emotional support to residents and their families, offering comfort during challenging times.
- Coordinated with external services, such as GPs and social workers, to address residents' healthcare needs.
- Listened to patient complaints and feedback, actioning improvement to increase quality of care.
- Conducted regular safety checks and risk assessments in resident environments to prevent accidents.
- Prepared and served nutritious meals, adhering to dietary requirements and preferences.
- Assisted with household tasks, including laundry and room tidying, to maintain a pleasant living environment.
Support Worker
TEDDY'S HAVEN LTD
Milton Keynes
2023.06 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into the local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
Healthcare Support Worker / Health Care Assistant
Alpha24 Healthcare
London, London
2021.11 - 2024.01
- Provide physical support which may include helping with household tasks and personal care.
- Assist and teach life skills, such as shopping, using public transport paying bills.
- Support and help with health care needs, including routine checks or administrating medication.
- Safely escorted patients during medical appointments and hospital visits.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Encouraging and supporting the development of personal skills through hobbies and interests.
- Providing emotional support by talking to service users about their needs and listening to their concerns.
- Demonstrated consistent respect and privacy for service users, maintaining dignity irrespective of circumstance.
- Delivered high-quality, dedicated care to service users with disabilities, consistently achieving individual care plan objectives.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Ensured medical the equipment stayed safe by thoroughly and adequately disinfecting equipment before use.
- Delivered proven preventive care practices through patient education and information.
- Disposed of hazardous and chemical waste into correct disposal systems, following company regulations.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Guaranteed that service users' confidentiality was maintained and respected.
- Assisted service users with personal care-related activities maintaining dignity and respect.
Residential Support Worker
Seven Resourcing Agency
London, London
2021.06 - 2022.12
- Held both one-to-one and group counselling sessions for people within care, using a positive and caring approach to help patients open up.
- Coordinated exciting and engaging activities for patients, improving their health and wellbeing, both physically and mentally.
- Created a safe, positive and approachable environment for people within care systems.
- Educated patients on important life skills, budgeting, shopping and claiming benefits.
- Counselled residents and provided emergency response to handle crisis situations.
- Monitored and updated resident records, ensuring accurate documentation of care provided and progress made.
- Organised and accompanied residents on outings, enhancing their social experiences and exposure to the community.
- Helped patients overcome challenges and become more independent, including through shopping, outings and meal preparation.
- Collaborated with other health care professionals to ensure comprehensive care plan delivery.
Key Worker
Social Care Education
2021.04 - 2022.08
- Trained new staff on best practices in care, raising standards and enhancing team capabilities.
- Assessed individuals' nutritional needs, planning and preparing balanced meals for optimal health.
- Administered medication according to prescribed guidelines, promoting health and well-being.
- Implemented infection control procedures, minimising the spread of illness and protecting health.
- Conducted regular health and safety checks, maintaining a secure environment for all.
- Facilitated engaging social activities for residents, fostering a sense of community and belonging.
- Maintained accurate records of care provided, ensuring compliance with regulatory requirements.
- Collaborated with healthcare professionals to develop personalised care plans, ensuring tailored support.
- Negotiated with suppliers to obtain cost-effective resources, managing budget effectively.
- Organised transport for appointments and outings, enabling participation in community activities.
- Assisted vulnerable individuals with daily living activities, enhancing their quality of life.
- Advocated on behalf of service users, securing access to necessary resources and support.
- Responded promptly to emergency situations, demonstrating calmness and professionalism under pressure.
- Utilised conflict resolution skills to manage disputes, restoring harmony within the workplace.
- Monitored individuals' progress and updated care plans, reflecting changing needs and preferences.
- Led initiatives to improve service quality, resulting in increased satisfaction among service users.
Call Handler ( Emergency Crisis Line )
SURREY AND BORDERS PARTNERSHIP TRUST ( NHS )
Redhill, Croydon
2020.02 - 2021.06
- As a member of the single point of access team I am the first point of contact for those accessing secondary mental health or in crisis situations.
- I am part of a multi-disciplinary team and responsible for screening and routing of calls that are routine, urgent and emergency referrals.
- I play a vital role in the healthcare system by helping to manage patient inquiries and ensuring that individuals receive appropriate care and guidance.
- My work requires a combination of medical knowledge, communication skills, and empathy to assist patients and the public effectively.
- I prioritised emergency, urgent and routine calls appropriately to best meet service user needs.
- Regularly updated Helpdesk databases, detailing service user issues and closing requests appropriately.
- Worked effectively, calmly and proactively under pressure, especially during time-critical situations.
- Worked with empathy and compassion to provide first-class service to patients in need.
- Quickly resolved customer queries and complaints, improving service reliability and efficiency.
- Carried out quick risk assessments by asking callers concise questions, providing safety advice based on situations.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Delivered customer-focused, timely solutions, maintaining positive, professional brand services.
- Kept callers calm by delivering a relaxed and friendly approach when dealing with emergencies over the phone.
- Created precise, detailed data records, capturing all relevant information for reliable reference.
- Maintained caller confidentiality, with particular reference to patient confidentiality and Data Protection Act.
- Processed emergency calls, quickly assessing situations and dispatching appropriate services to ensure timely assistance.
- Facilitated communication between departments to resolve customer issues more efficiently, acting as a liaison for the caller.
Charity Worker
Redeem Christian Church of God ( Wonder Parish )
LAGOS, NIGERA
2018.03 - 2020.01
- Organizing events, seeking donations, and applying for grants to raise funds.
- Engaging with local communities, raising awareness, and providing support to those in need.
- Recruiting, training, and managing volunteers to help with charity activities.
- Promoting causes, lobbying for policy changes, and spreading awareness.
- Designing and implementing projects to meet the charity’s goals.
- Handling paperwork, maintaining records, and ensuring compliance with legal requirements.
- Managing social media, writing press releases, and engaging with the media to promote the charity’s work.
- Offering assistance, such as food, shelter, medical aid, or counseling, to beneficiaries.
- Collaborating with other organizations, businesses, and government bodies to maximize impact.
- Assessing the effectiveness of programs and making improvements.
Care Assistant
God's Grace Care Home
IBADAN, , NIGERIA
2012.02 - 2018.03
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Assisted in the implementation of care plans, tailored to individual needs.
- Administered medication under supervision, adhering to strict healthcare guidelines.
Education
Msc - Management
University of South Wales
Pontypridd 2020.02 - 2021.03
B ED - Educational Managament
Lead City University
IbadanSkills
- Physical therapy support
- Infection control knowledge
- Risk assessment application
- Caseload management
- Legislation knowledge
- Basic nursing care
- Client advocacy
- Health and safety procedures
- Mental health support
- Employment and education facilitation
- Team Player
- End-Of-Life care understanding
- Feeding procedure familiarity
- Nutritional knowledge
- Implementing individualized care plans
- Proactive engagement
- Palliative care provision
- Basic clinical duties
- Physiotherapy assistance
- Bed making proficiency
Certification
- Seni Lewis Training Programme ( SLTP ) South London and Maudsley NHS Foundation Trust 2025
- Violence Reduction Training ( VRT ) Surrey and Borders Partnership NHS Trust 2025
- Crisis Prevention Institute ( CPI ) Coventry & Warwickshire Partnership NHS Trust 2025
- Trainedup Ltd, CPI Safety Intervention™ Foundation Training 2025
- Trainedup Ltd, PMVA and Manual Handling & Basic Life Support 2025
- Tritek Consulting Ltd, Project Management and Business Analysis 2025
Custom Section
REFERENCE
Available upon request.
EDUCATION
other
Hobbies and interests
- Volunteering
- Sports and Fitness
- Creative Activities
- Cooking or Baking
- Reading and Learning
- Music or Drama
- Outdoor Activities
References
References available upon request.
Timeline
Care Support Worker
NHS Professionals
2024.01 - 2026.06
Support Worker
TEDDY'S HAVEN LTD
2023.06 - Current
Healthcare Support Worker / Health Care Assistant
Alpha24 Healthcare
2021.11 - 2024.01
Residential Support Worker
Seven Resourcing Agency
2021.06 - 2022.12
Key Worker
Social Care Education
2021.04 - 2022.08
Msc - Management
University of South Wales
2020.02 - 2021.03
Call Handler ( Emergency Crisis Line )
SURREY AND BORDERS PARTNERSHIP TRUST ( NHS )
2020.02 - 2021.06
Charity Worker
Redeem Christian Church of God ( Wonder Parish )
2018.03 - 2020.01
Care Assistant
God's Grace Care Home
2012.02 - 2018.03
B ED - Educational Managament
Lead City University