Robbie Fowler
Portsmouth,Hampshire
Summary
I am an individual from many experiences of work.
Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service.
Overview
11
11
years of professional experience
Work history
PTS Trackman / COSS
SGC Rail
Portsmouth, Hampshire
05.2022 - Current
- Maintained site health and safety compliance for safe, secure working environments.
- Briefed teams on daily task requirements to meet project targets.
- Kept site areas clear of obstructions to limit risk.
- Repaired and rebuilt rail track, tunnels, bridges and viaducts, using hydraulic and hand tools.
- tickets held, PTS, COSS, possession support, NSCD, level B strapping, LXA
Roofer
Achieve
Portsmouth, Hampshire
06.2015 - 04.2022
- Carried out thorough roofing pre-inspections to determine best-possible repair solutions.
- Measured and cut roofing materials with accuracy to avoid waste.
- Covered structural frameworks with underlay for good roofing preparation.
- Assessed quality and security of beams and rafters before application to guarantee good results.
Customer service advisor
Ladbrokes
Portsmouth , Hampshire
03.2020 - 03.2021
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.b
- Assisted customers with varying questions using product knowledge and service expertise.
- Enforced gambling rules to guarantee fair play.
- Distributed winnings and collected payments from losers.
- Complied with regulatory standards and requirements.
- De-escalated conflict to prevent incidents and maintain patron safety.
Assistant store manager
Escape Menswear
Portsmouth, Hampshire
01.2018 - 09.2018
- This was a part time position
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
Store administrator
Ticon / Hythe marine
Portsmouth, Hampshire
09.2013 - 04.2015
- Maintained detailed and current records of inventory, personnel activities and business finances.
Education
GCSEs - English
City of portsmouth boys school
Portsmouth 09.2007 - 07/2012
GCSEs - Maths
City of portsmouth boys school
GCSEs - Science
City of portsmouth boys school
GCSEs - ICT
City of portsmouth boys school
Skills
- Motivational communication
- Customer service
- Team management
- Safety compliance
- Team player
- Tireless work ethic
- Time management
- Communication skills
Languages
English
Native
Timeline
PTS Trackman / COSS
SGC Rail
05.2022 - Current
Customer service advisor
Ladbrokes
03.2020 - 03.2021
Assistant store manager
Escape Menswear
01.2018 - 09.2018
Roofer
Achieve
06.2015 - 04.2022
Store administrator
Ticon / Hythe marine
09.2013 - 04.2015
GCSEs - English
City of portsmouth boys school
09.2007 - 07/2012
GCSEs - Maths
City of portsmouth boys school
GCSEs - Science
City of portsmouth boys school
GCSEs - ICT
City of portsmouth boys school
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