GEORGE SOUTHAM
Wilmslow,Cheshire
Summary
Through the jobs i have been offered i have been allowed to be in full control of £0.75 million pounds worth of stock with outstanding house keeping & stock control records. I have won employee of the month several times whilst in the motor trade. When i was a taxi driver i was always complimented on my appearance , polite manner, time keeping & safe driving. If anything is broken I endeavour know why?? ( within safe working limits) I have repaired many washing machines, tumble dryers, dishwashers ect, electrical faults on 12v vehicles, 240v house problems, I rewired the lighting circuit of an upstairs bathroom of a house because the Qualified electrician could not find the fault. I am very punctual, reliable, flexible, trustworthy & i take personal safety seriously. "EVERYONE HOME SAFE EVERY DAY"
I can pick up skills and knowledge very easily, I am willing to further any skills or knowledge by enrolling in courses that provide extra skills & knowledge.
Overview
42
42
years of professional experience
Work History
Trackman / civils installer
Vital
Salford
05.2023 - 04.2025
- Sometimes hard heavy work.
- All types of jobs on the railway infrastructure only with valid competencies
- Dug trenches for pipes and structural footings.
- Wore required safety clothing and equipment for site compliance.
- Took instruction well to meet daily site activity targets.
- Operated jackhammers to break up rocks, concrete and bitumen surfaces.
- Filled holes and trenches with soil and gravel to achieve correct level and grade.
- Used shovels to spread gravel and loose materials over specified areas.
- Unloaded construction materials at job sites and organised for use.
- Followed work orders and supervisor instructions to maintain road safety and performance with regular upkeep.
- Loaded vehicles with supplies and equipment to transport to job locations.
- Maintained excellent physical fitness to safely complete manual labour tasks.
- Cleared work areas of obstruction and waste to reduce site risks.
- Eliminated obstructions impacting work progress or worker safety.
- Checked construction supplies met job requirements.
- Collaborated with team members to perform emergency repairs on tracks, minimising service disruptions.
- Managed vegetation control along railway lines to prevent obstructions and maintain clear visibility.
- Adhered to strict safety protocols and guidelines while working in close proximity to operational railway lines.
Maintenance person
Terence Paul Hairdressing
Heald Green, Cheshire
09.2009 - 04.2023
- My job role was to repair or replace anything that had broken across 12 Shops.
- Job tasks covered plumbing repairs, electrical repairs, Salon refits.
- Kept machines in good working order by performing preventative maintenance.
- Dismantled machinery and equipment to replace parts and make repairs.
- Took appropriate health and safety precautions to minimise risk of injury.
- Recorded repairs and maintenance updates for future risk planning.
- Maintained secure and controlled work environment, identifying and mitigating hazards.
- Completed preventative maintenance work to minimise risk of disruptions to operations.
- Examined parts for excessive wear and breakages for prompt repair.
- Coordinated with external contractors for specialised repairs, overseeing quality and timeliness of work.
- Ran tests to guarantee machines worked properly after maintenance work.
- Minimised machine downtime by conducting maintenance and repair work strategically at pre-established intervals.
- Oiled and greased station engines and components for optimal running.
- Operated repaired machinery through range of actions to verify completeness and quality of work.
- Tested new machinery for conformity with standards and specifications.
- Utilised power tools and machinery safely and effectively for various maintenance tasks.
- Implemented a digital record-keeping system for tracking maintenance work, increasing efficiency.
- Responded promptly to emergency maintenance requests, minimising inconvenience to occupants.
- Trained new maintenance staff on proper techniques and safety procedures, fostering a culture of excellence.
- Documented all maintenance work completed, creating transparent records for management review.
- Developed and followed a comprehensive maintenance schedule, reducing unexpected breakdowns.
- Adapted quickly to new maintenance technologies and methods, staying ahead in field knowledge.
- Diagnosed and fixed plumbing issues, including leaks and blockages, to prevent water damage.
- Negotiated with suppliers for cost-effective procurement of maintenance materials and tools.
- Conducted routine maintenance checks and repairs on electrical systems, ensuring compliance with safety standards.
- Repaired and painted walls, ceilings, and floors, maintaining property aesthetics and value.
- Performed preventative maintenance on HVAC units to optimise performance and extend lifespan.
- Installed new hardware and fixtures, including lighting and bathroom fittings, enhancing property functionality.
- Managed inventory of maintenance supplies, ordering new stock as required to avoid project delays.
Taxi Driver
Wilmslow Cab Co
Wilmslow
07.2007 - 08.2009
- To pick up customers on time in a clean car and keep a polite manner if something should go wrong within the customers journey.
- Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction.
- Provided safe and timely transportation for passengers to various destinations across the city.
- Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings.
- Maintained vehicle in optimum condition for safety and reliability.
Parts Manager
Bentley Manchester
Knutsford
05.1995 - 06.2007
- To Manage a parts department for Rolls Royce and Bentley spare parts
- Developed relationships with key suppliers, establishing favourable terms and prompt issue resolution.
- Analysed sales patterns, adjusting stock levels to meet anticipated demand and trends.
- Utilised upselling skills and in-depth product knowledge to increase sales.
- Taught staff how to handle difficult situations with calm and professionalism.
- Resolved customer complaints regarding parts, offering replacements or refunds to maintain high service standards.
- Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
- Implemented an efficient stock control system, minimising wastage and reducing excess stock.
- Managed shipping and receiving of parts, ensuring timely delivery to customers and the workshop.
- Established, enforced and optimised departmental procedures and goals to optimise team performance.
- Led a team of parts staff, motivating them to achieve targets and maintain high service standards.
- Assisted customers in selecting the correct parts for their vehicles, enhancing customer satisfaction and loyalty.
- Delegated tasks to employees based upon individual strengths and experience.
- Monitored parts warranties and returns, processing claims efficiently to uphold customer rights.
- Implemented safety protocols in the warehouse, ensuring a safe working environment for all staff.
- Prepared detailed reports on parts performance, sales, and inventory levels for management review.
- Addressed customer enquiries, providing expert advice on parts selection and compatibility.
- Conducted regular training sessions for new staff on product knowledge and inventory management systems.
- Conducted department walkthroughs to assess cleanliness, inadequate stock levels and poor merchandising for prompt action.
- Participated in trade shows and industry events to stay informed of new products and innovations.
- Initiated a returns policy for faulty goods, liaising with suppliers for swift replacements or refunds.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Provided technical advice and support to customers, helping them understand the function and compatibility of parts.
- Picked, packaged and organised distribution of parts for customer orders, enhancing smooth delivery and organised transaction.
- Managed phone, email and website enquiries to address concerns, issues and complaints, maintaining stellar customer service.
- Coordinated with the service department to schedule parts delivery in line with vehicle repair timelines.
- Negotiated with suppliers to secure competitive pricing, improving overall profit margins.
- Conducted regular audits of stock, maintaining accurate records for financial reporting.
- Ordered parts from suppliers based on Service Department and customer requests.
- Demonstrated professionalism and expertise in all customer interactions to increase loyalty and satisfaction.
- Compiled and updated documentation related to parts inventory, orders, and supplier agreements.
- Maintained an organised and clean parts department, ensuring easy access and retrieval of stock.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Recorded numbers, names and location of items on database to track history and preserve accurate information.
- Processed credit card and cash payments with accuracy.
- Implemented strategic plans to increase sales revenue and footfall.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Supervised team of 4 aftersales staff to provide knowledgeable, fast service to every guest.
- Developed sound knowledge of different parts through ongoing training and development.
- Responded to customer inquiries with relevant information.
- Processed orders for parts and accessories, utilising computerised systems for accuracy and efficiency.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Coordinated with suppliers to place orders for parts, negotiating prices and delivery times to meet workshop schedules.
- Actively monitored inventory and reported low stock to management to replenish levels.
- Utilised automotive knowledge to recommend alternative parts options, saving customers time and money.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Developed strong relationships with automotive repair shops and dealerships, expanding the customer base.
- Reviewed and updated parts catalogues, ensuring accurate and current information is available to customers.
- Assessed returned stock and decided appropriate action to minimise product wastage.
- Managed inventory levels of auto parts, regularly conducting stock checks to maintain optimal supply.
- Kept tidy working area to sustain appearance and quality and comply with cleanliness standards.
- Liaised between customers and mechanics, ensuring clear communication of parts requirements and availability.
- Managed trade and retail counter, providing expert product knowledge on different brand parts to highlight and compare benefits and features.
- Guided staff in navigating complex and unusual requests to optimise customer experience.
- Sorted and stored vehicle parts and materials in safe location to avoid damages and theft, providing security measures.
- Participated in trade shows and workshops to stay updated with the latest automotive parts and technologies.
- Researched market trends to stay updated with new parts and products and apply best practices in industry.
- Liaised regularly with Service Team to coordinate parts for vehicle repair and service.
- Demonstrated expert knowledge of basic automotive components and systems to provide sound advice and good judgement to customers.
- Analysed sales data to identify trends in parts demand, adjusting inventory levels accordingly.
- Processed customer warranties to replace faulty or defective products using manual and some different pc programs.
- Developed parts stockholding plans to agreed levels, ensuring first time availability of parts to customers.
- Implemented cost-saving strategies in parts procurement, contributing to overall profitability.
- Supported the customer through the full sales process.
- Managed inventory levels to guarantee availability of parts for customer and workshop needs.
- Streamlined warehouse layout for optimal storage and easy access to popular parts.
- Oversaw the ordering process, ensuring timely delivery of parts to avoid operational delays.
- Reviewed and optimised supplier contracts annually to achieve cost savings without compromising quality.
- Coordinated with the service department to prioritise parts availability for urgent repairs.
- Maintained departmental housekeeping including warranty controls.
- Trained team members on product knowledge and customer service excellence to enhance satisfaction.
- Liaised with internal departments and team members for regular discussions to keep the customers in the know.
- Tracked and chased payment of sales invoices supporting the parts department & sales & service resulting in timely accounts reconciliation at month end.
- Worked efficiently with key personnel and to deliver excellent results throughout
Parts Advisor
Strattons
Wilmslow
06.1983 - 04.1995
Education
GCSE's - Englich Grade B, Woodwork Grade B, Maths Grade B, Science Grade B, P.E Grade B, History Grade B, Art Grade B
Dean Row County High Scool
Wilmslow07.1983
Skills
- PDI
- Working alone
- Working in a team
- Problem Solving
- DIY
- Well Above in General Knowledge
- Use of power tools
- Customer service
- Equipment maintenance
- Site work
- Safety compliance
- Team collaboration
- Risk assessment
- Inventory control
- Problem solving
- Safety awareness
- Time-management
- Active listening
- Verbal communication
- Effective communication
- Physically Fit
- Material handling
- Basic computer literacy
- Equipment handling
- Physical stamina
- Logistical understanding
- Health and Safety Compliance
- Moving materials
- Time efficiency
- First Aid certification
- Journey planning
- Self-motivation
- Hand tools
- Health and safety procedures
- Safety equipment usage
- Clean Driving licence
- Hazardous materials handling
References
- Terry Tierney, Terence Paul Hairdressing, 07760444666
- Jon Crossley, Bentley Manchester, 01565 859244
Custom Section
- DIY
- Basic plumbing skills ( No certificate.. Self taught )
- General to advanced electrical knowledge ( No Certificate.. Self taught )
- Maintained all my previous & current vehicles ( depending on tool access )
- Decorating
- Gardening
- Building flat pack furniture
- Cycling
- Creating music
- Walking in the countryside
Timeline
Trackman / civils installer
Vital
05.2023 - 04.2025
Maintenance person
Terence Paul Hairdressing
09.2009 - 04.2023
Taxi Driver
Wilmslow Cab Co
07.2007 - 08.2009
Parts Manager
Bentley Manchester
05.1995 - 06.2007
Parts Advisor
Strattons
06.1983 - 04.1995
GCSE's - Englich Grade B, Woodwork Grade B, Maths Grade B, Science Grade B, P.E Grade B, History Grade B, Art Grade B
Dean Row County High Scool