Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Timeline
Generic

Rob Wilkinson

Stanford le Hope,United Kingdom

Summary

Accomplished professional with expertise in team leadership, process optimisation, and product management. Demonstrates proficiency in agile transformation and delivery management, utilising methodologies such as Scrum, Kanban, and Lean to drive successful programme management. Skilled in product lifecycle management and change management, with a strong focus on creative innovation and business intelligence tools mastery. Adept at mentoring and coaching teams to achieve excellence in product operations and launch initiatives. Committed to leveraging leadership influence for impactful organisational growth while pursuing opportunities for continuous improvement.

Overview

30
30
years of professional experience
2
2
years of post-secondary education

Work history

Consultant

Formidable Minds
London Area
01.2024 - 06.2025
  • Dynamic project strategist with a proven track record in delivering excellence in business systems transformation initiatives. Specialising in ensuring the highest levels of end-user adoption and securing executive support, driving organizations toward their strategic goals.
  • At Formidable Minds, I leverage my extensive knowledge and experience to lead technology programs that foster cross-departmental collaboration and alignment. My focus on effective program management enables organisations to navigate complex challenges, optimise processes, and achieve measurable outcomes.
  • I am passionate about empowering teams and aligning technology solutions with business objectives, ultimately enhancing overall performance and user satisfaction. Let's connect to explore how I can help your organisation thrive through innovative project strategies. With over 10 years of Salesforce and connected technologies.

Product Director

Freestar
London, United Kingdom
06.2023 - 10.2024
  • Company Overview: Freestar has undergone rapid growth over the last few years. Consequently there are many internal tools and processes that needed to be made more efficient by investing in technology solutions and a Product mindset to automate them.
  • Led automation initiatives for over 25 internal tools at Freestar, resulting in a 25% reduction in time to market for new customers.
  • Managed end-to-end revenue of over $250m, guiding teams through successful implementation and change processes.
  • Mentored and managed a team within the Freestar Product team to drive efficiency and innovation.
  • Freestar has undergone rapid growth over the last few years. Consequently there are many internal tools and processes that needed to be made more efficient by investing in technology solutions and a Product mindset to automate them.

Commercial Portfolio Product Director

StepStone
London, United Kingdom
07.2021 - 06.2023
  • Lead the product organisation focusing on the Commercial Systems including Salesforce, CRM, Sales, CPQ, Customer Services, fulfilment, product integrations, CTI and end to end Finance systems - Financial Force.
  • Creating and driving the culture and values of the function. Setting the overall vision and the project visions of the product organisation whose mission is to increase productivity and efficiency contributing to revenue gains and maximising potential profitability.
  • Reduced manual processes by over 30% in the end to end Lead to Cash Process.
  • Migrated over 4,000 users into a new Salesforce Orgs.
  • Mentored and managed a team of over 120 experts in Product, Engineering, Business Analysis and Scrum Master / Agile Coach roles.
  • Full responsibility for the ecosystems managing >€600M revenue.

Commercial IT Consultant - Programme Manager - Head of Commercial IT Systems UK

Totaljobs Group
10.2015 - 05.2022
  • Providing objective advice, expertise and specialist skills with the aim of improving business performance to drive company value and growth.
  • Assisting Technology Team and their stakeholders in identifying options with recommendations for specific challenges, providing additional resources and/or the implementation of solutions that are aligned to company strategy.
  • Ensuring that the delivery teams are aligned with the commercial needs.
  • Working with other Technology/Commercial stakeholders to understand the best way to implement a solution(s).
  • Ensuring the value of delivered work is maximised.
  • Managing projects to ensure successful delivery against the sponsor's needs.
  • Ensuring successful Go-To-Market plans are executed.

Co Owner & Director

The Business Brain Programme Ltd
01.2014 - 05.2022
  • Company Overview: This Business Brain is an outstanding NLP based programme of change, learning, skills, tools and techniques that underpin your ability to achieve your life business dreams far more easily than without.
  • As Co Owner & Director of the company I have responsibility for the follow elements of the business…
  • Operational Activities.
  • Marketing Strategy.
  • PR and organisation.
  • The Business Brain is a unique training programme created for leaders in industry. Its foundations are built around NLP, Emotional Intelligence and many other behavioural led models of excellence.
  • This Business Brain is an outstanding NLP based programme of change, learning, skills, tools and techniques that underpin your ability to achieve your life business dreams far more easily than without.

Managing Director

Will Quay Consultancy Ltd
08.2008 - 10.2015
  • Company Overview: Will Quay Consultancy Ltd provide strategic and CRM, Consultancy, Coaching and Mentoring targeted at SME's.
  • Business Strategic reviews across the five key areas on SME's, Sales, Operations, Marketing, Finance and People deliver outcome based plans which can be used on a day to day basis to drive them to their goals, visions and targets.
  • Quality and aligned CRM Strategy and delivery is our passion, ensuring that companies understand the importance and relevance of CRM as a key cog in their organisation.
  • We have a proven track record of providing quality strategy to drive sales and improve retention, with truly measurable campaigns all improving profitability.
  • This is made possible by ensuring the companies understand their consumer/customer needs, using robust knowledge of their capabilities to identify opportunities.
  • Will Quay Consultancy Ltd provide strategic and CRM, Consultancy, Coaching and Mentoring targeted at SME's.
  • Key objectives include leading and managing the creation of the customer value strategy, underpinning the development of an over-arching customer value proposition for the customer base, and growing the businesses by understanding the key commercial drivers.

Business Development Consultant

Monk London (Matt Jones)
London Area
06.2013 - 09.2015

Global CRM Consultant Enterprise (B2B)

BlackBerry
London
08.2011 - 01.2014
  • Company Overview: A career spanning over 12 years with one of the Worlds most successful and highly known Hotel, leisure and Hospitality brands.
  • Consultant Contract Role: Working with the newly formed function to specifically focus on Enterprise, B2B CRM.
  • I provided day to day support to the management and senior management teams with BlackBerry. as a high capacity consultant, I drive change, with the vision of achieving measurable results.
  • With this role I have been able to demonstrate many of my skills, much of my experience and utilise my knowledge including developing and implementing diverse, complex and successful strategies.
  • A career spanning over 12 years with one of the Worlds most successful and highly known Hotel, leisure and Hospitality brands.

Multiple

Hilton Hotels Group Plc
08.1995 - 09.2007
  • Company Overview: A career spanning over 12 years with one of the Worlds most successful and highly known Hotel, leisure and Hospitality brands.
  • I held a variety of positions, as I gained promotions throughout the Hotel and Health Club portfolio, in the UK, France and Caribbean.
  • Positions included the following management roles: Health and Fitness Manager, Health Club Manager, Food and Beverage, Hotel Duty Management, Hotel Health and Safety Manager, Senior Health Club Manager and Regional Health Club Manager.
  • During such an extensive career I gained a range of skills, experience and knowledge that can be transferred into many other industries, sectors and future roles.
  • A career spanning over 12 years with one of the Worlds most successful and highly known Hotel, leisure and Hospitality brands.

Education

GNVQ Level 3 - Business, Finance and Marketing

Leigh City Technology College
Dartford, Kent
09.1992 - 06.1994

Skills

  • Team leadership
  • Process optimisation
  • Product management
  • Product lifecycle management
  • Change management
  • Agile transformation
  • Delivery management
  • Programme management
  • Product operations
  • Salesforce
  • Agile methodologies
  • Scrum
  • Kanban
  • Lean
  • ServiceNow
  • Jira
  • Creative innovation
  • Time management proficiency
  • Knowledge of agile methodology
  • Business intelligence tools mastery
  • Product launch expertise
  • Product lifecycle knowledge
  • Leadership influence
  • Presentation excellence
  • Mentoring and coaching

Affiliations

  • I volunteer and support the local grassroots football club in the official capacity of Club Welfare Officer, and also help manage, coach and referee 2 different teams.

Timeline

Consultant

Formidable Minds
01.2024 - 06.2025

Product Director

Freestar
06.2023 - 10.2024

Commercial Portfolio Product Director

StepStone
07.2021 - 06.2023

Commercial IT Consultant - Programme Manager - Head of Commercial IT Systems UK

Totaljobs Group
10.2015 - 05.2022

Co Owner & Director

The Business Brain Programme Ltd
01.2014 - 05.2022

Business Development Consultant

Monk London (Matt Jones)
06.2013 - 09.2015

Global CRM Consultant Enterprise (B2B)

BlackBerry
08.2011 - 01.2014

Managing Director

Will Quay Consultancy Ltd
08.2008 - 10.2015

Multiple

Hilton Hotels Group Plc
08.1995 - 09.2007

GNVQ Level 3 - Business, Finance and Marketing

Leigh City Technology College
09.1992 - 06.1994

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Rob Wilkinson