Rob Salisbury-Leach
London,Lewisham
Summary
Highly driven and ambitious team focused Supervisor. Highly experienced in team leading, access needs and ensuring health and safety requirements are met. Has professional acting, teaching and customer service experience. Key qualities are training staff and volunteers to the highest level and organising volunteers as well as excellent at working with children in a workshop setting.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Theatre front of house supervisor
Old Vic Theatre
London
2018.12 - Current
- Supervising the front of house staff and ensuring the highest level customer service is delivered.
- Ensuring that the health and safety of both our 900 audience members and staff are adhered to.
- Helping with ticketing issues and enquiries.
- Resolving customer issues so a negative experience is turned into a positive one.
- Making sure staff feel valued so we can achieve their best performances.
- Working closely in communicating effectively between management and staff to ensure a smooth experience for all.
- Working closely with access patrons to ensure they have an enjoyable experience.
Smartphone Filmmaking Teacher
Creative Sparkworks
London
2021.08 - 2022.12
- Teaching the art of storytelling through film.
- Creating engaging lesson plans to children and young people from disadvantaged backgrounds.
- Teaching students how to use complicated apps clearly and effectively.
- Keeping students enthusiastic and motivated during longer workshops.
- Giving constructive feedback.
- Encouraging students to embrace their own creativity.
- Dealing with various behavioural needs of children and young people.
Front of House/Info point for Volunteers & Box
Greenwich and Docklands International Festival
London
2022.08 - 2022.09
- Coordinating and giving key information to volunteers
- Marketing and promoting the festival in heavy footfall areas
- Scanning tickets and ensuring audience members were heading to the correct places in a complex set of venues
- Adapting to new areas and venues every day
Front of house team member
Unicorn Theatre
London, London
2023.03 - 2025.03
- Ensuring 250 young school children entered the auditorium on time
- Interacting with children making them feel welcomed and excited
- Fire drill trained to keep audience safe
- Scanning in people into the theatre in busy periods whilst staying calm and friendly
- Helping parents with children who found the experience overwhelming so they could go back inside
- Helping children understand elements of the shows
Tour guide assistant
National Theatre
London
2012.08 - 2016.09
- Within weeks of starting this role I was answering as many questions from our visitors as the lead tour guide.
- Developed my knowledge for the theatre very quickly so I could enhance the visitors' experience.
- Kept the audience within the health and safety requirements as we moved through the building and potentially dangerous areas.
- Made sure all visitors had a warm welcome and were well looked after.
- At times leading the group when the lead tour guide needed to check areas before we entered them.
Education
GNVQ - Drama and Theatre studies
Sussex Downs College
East Sussex 2003.08 - 2005.04
Certificate of Higher Education - Acting
East 15 Acting School
England 2006.08 - 2007.05
GNVQ Advanced - A Level equivalent - Advanced Double Performing Arts
Sussex Downs College
East Sussex 2003.08 - 2005.04
Skills
- Great at making information easy for adults and children to understand and relate to
- Organising and delegating tasks with a team of volunteers
- First Aid trained
- Overseen health and safety at a major venue
- Excellent customer service
- Acting and storytelling
- Proactive
- Efficient multitasker
- Very good communicator
- Land management
- Passionate bird watcher with good knowledge
Affiliations
- Volunteering for the London Wildlife Trust
- Keen bird watcher
- Wildlife conservation
- Volunteering for the RSPB
- Volunteering for Cody Docks
- Acting
Certification
First Aid trained at the Old Vic Theatre
London Wildlife Trust Volunteering
This year I have been volunteering with the London Wildlife Trust. Learning how to coppice Hazel trees and being taught how to clear bramble with a Slasher to create a meadow have been the highlights so far. Also discovering most importantly why we are managing the land using various tools has been fascinating.
Timeline
Front of house team member
Unicorn Theatre
2023.03 - 2025.03
Front of House/Info point for Volunteers & Box
Greenwich and Docklands International Festival
2022.08 - 2022.09
Smartphone Filmmaking Teacher
Creative Sparkworks
2021.08 - 2022.12
Theatre front of house supervisor
Old Vic Theatre
2018.12 - Current
Tour guide assistant
National Theatre
2012.08 - 2016.09
Certificate of Higher Education - Acting
East 15 Acting School
2006.08 - 2007.05
GNVQ - Drama and Theatre studies
Sussex Downs College
2003.08 - 2005.04
GNVQ Advanced - A Level equivalent - Advanced Double Performing Arts
Sussex Downs College
2003.08 - 2005.04