Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rob Kidger

Nottingham ,Nottinghamshire

Summary

Dedicated professional with a strong background in performance monitoring and customer engagement. Demonstrates exceptional empathy and compassion, coupled with excellent communication proficiency. Adept at time management, ensuring efficient and effective task completion. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work History

Branch Manager

Safetykleen UK LTD
Nottingham , Nottinghamshire
07.2022 - Current
  • Conducted regular performance reviews for continuous employee development.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Optimised financial procedures for improved fiscal management.
  • Provided excellent customer service, securing client loyalty.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Implemented new training programmes for improved staff performance.
  • Ensured branch met all regulatory requirements for safe operation.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Fostered a positive work environment, improving overall team morale.

Waste Services Manager

Safetykleen UK LTD
Derby , Derbyshire
09.2013 - 06.2022
  • Encouraged open communication amongst team members, fostering a positive work environment.
  • Managed customer complaints for improved client satisfaction.
  • Developed new procedures by comprehending customer requirements.
  • Reviewed technical documentation regularly to keep up-to-date on product changes or upgrades.
  • Coordinated service delivery, resulting in improved efficiency.
  • Implemented contingency plans, minimising operational disruptions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Monitored operational progress against budgets for cost-effective service provision.

Waste services Sales Representative

Safetykleen UK LTD
Derby, Derbyshire
05.2007 - 09.2012
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Regularly updated professional knowledge through workshops and seminars for enhanced performance.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Streamlined order processing system for faster delivery times.
  • Instructed new staff members about proper handling techniques – contributing towards team development.
  • Secured containers of hazardous material safely, preventing spillage or leakage during transport.
  • Provided detailed reports post-inspection-aiding in better site management.
  • Ensured safety by wearing appropriate protective gear during hazardous materials handling.

HGV class 1 driver

Wheyfeed LTD
Nottingham, Nottinghamshire
03.2004 - 05.2007
  • Ensured timely delivery by adhering strictly to schedules and routes.
  • Conducted thorough pre-trip inspections to prevent on-road mechanical breakdowns.
  • Improved fuel economy through careful driving habits and efficient route planning.
  • Enhanced vehicle longevity with regular maintenance checks and servicing.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Applied positive customer service approach to increase satisfaction levels.
  • Carried out day-to-day duties accurately and efficiently.

Farm worker

Wheyfeed LTD
Nottingham , Nottinghamshire
12.1997 - 03.2004
  • Safeguarded crops from pests by applying appropriate treatments in a timely manner.
  • Enhanced productivity by constantly keeping work area tidy and organised.
  • Repaired farm machinery to minimise downtime during crucial periods.
  • Assisted in the administration of vaccinations or medications to animals under veterinary supervision.
  • Observed animals for signs of illness, maintaining a healthy stock.
  • Monitored health and nutrition of pigs for better productivity.
  • Created balanced feeding plan increasing weight gain in pigs.

Education

GCSEs - English, Mathematics, Science, Geography

Rushcliffe School
Nottingham
09.1991 - 05.1996

Skills


  • Performance monitoring
  • Customer engagement
  • Empathy and compassion
  • Communication proficiency
  • Time management

Affiliations

  • Nottingham Forest Season ticket holder, BBQs, Gardening and spending time with family

Timeline

Branch Manager

Safetykleen UK LTD
07.2022 - Current

Waste Services Manager

Safetykleen UK LTD
09.2013 - 06.2022

Waste services Sales Representative

Safetykleen UK LTD
05.2007 - 09.2012

HGV class 1 driver

Wheyfeed LTD
03.2004 - 05.2007

Farm worker

Wheyfeed LTD
12.1997 - 03.2004

GCSEs - English, Mathematics, Science, Geography

Rushcliffe School
09.1991 - 05.1996

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Rob Kidger