River Sebastian Callahan
Ellesmere Port,CH
Summary
Data analysis expert with a strong background in claims settlement and crisis management. Proficient in insurance software, skilled in empathetic client handling, and adept at maintaining professional boundaries. Experienced in retail operations, including product display and customized sales techniques. Aims to leverage technical skills to enhance client interactions and streamline processes.
Overview
24
24
years of professional experience
Work history
Claims Handler
Direct Line
Liverpool
2025.11 - 2026.03
- Dealing with claimants who have queries regarding the status of claims, arranging courtesy vehicles and any adaptations needed are available. Liaise with garages, rental companies, insurers as well as internal departments via email and telephone.
Personal Self Development
Life
2025.04 - 2025.11
- After relocating I decided to take some time out to reach some personal goals, I have set myself such as getting healthier by going to the gym, strict diet and gym classes, also exploring the new town and meeting new people and using the time to complete new projects around my home, however I feel now I'm ready and able to commit myself fully to a new career.
Advanced Support Worker
CIC
Cumbria/Chester
2024.10 - 2025.04
- Provided specialised care and support to individuals with complex needs, such as those with severe disabilities, mental health conditions or acquired brain injuries. By helping to create and follow personalised support plans tailored to each person's unique needs. Providing emotional support and guidance to individuals and their families and teaching life skills, social activities in the community.
Customer Service Advisor
Utility Warehouse
Remote
2022.10 - 2024.04
- Dealt with customer inquiries and concerns related to home.broadband with troubleshooting issues, guiding customers through diagnostics, and recommending new products tailored to their needs and collaborating with other teams. Using the company in house systems and partner organisations such as Openreach and Cadent.
Customer Service Assistant
Apollo Bingo
Cumbria
2019.06 - 2022.10
- Assisting with claims, taking orders for the bar & kitchen, working on the bar serving drink orders, taking cash and card payments, opening and closing the bar. stock takes and cashing up, working on book sales taking payments both cash and card, signing up new members, working in the cash office where I would make up floats, count money going in and out of the cash office and recording these against the various in-house systems and making sure the safe was correct before, during and after sessions.
Sales and Retention Advisor
Virgin Media
London
2017.04 - 2019.05
- Actively work to retain existing customers by understanding their needs and addressing any concerns that might lead to a customer wanting to end their contract. Generate new business through lead generation, and sales efforts. Proactively reach out to customers to introduce new offerings and foster positive relationships and address any concerns while aiming to find a satisfactory solution.
Team Leader
Debenhams
Carlisle
2015.04 - 2017.03
- Assisting the sales floor, overseeing staff rotas, and making sure there was cover for sickness and holidays as well as being responsible for an initiative-taking team, assisting customers, cash handling and processing sales and assisting click and collect orders, deliveries, and queries.
Factory Operative
McVities
Carlisle
2012.03 - 2015.04
- Operating and maintaining several types of machinery and equipment used in the production process of the biscuits, assemble products using hand tools and equipment, following specific guidelines to meet quality standards while working as part of a successful team.
Shop Assistant/Covering Manager
Doreen's Pet Shop
London
2002.08 - 2012.03
- Dealing with general stock rotation, deal with customer queries, attending to all livestock such as rodents, puppies, kittens, birds, aquatics and run the store covering management.
Skills
- Data analysis proficiency
- Familiarity with insurance software
- Claims settlement procedures
- Resilience in stressful situations
- Crisis management expertise
- Empathy for clients
- Assistive technology use
- Dealing with vulnerable clients
- Professional boundaries understanding
- Product display setup
- Handling difficult customers
- Retail software proficiency
- Retail industry awareness
- Customised sales techniques
- Retail software use
- Data entry speed
- Live chat handling
- Call centre software usage
- Technical proficiency
References
References available upon request.
Timeline
Claims Handler
Direct Line
2025.11 - 2026.03
Personal Self Development
Life
2025.04 - 2025.11
Advanced Support Worker
CIC
2024.10 - 2025.04
Customer Service Advisor
Utility Warehouse
2022.10 - 2024.04
Customer Service Assistant
Apollo Bingo
2019.06 - 2022.10
Sales and Retention Advisor
Virgin Media
2017.04 - 2019.05
Team Leader
Debenhams
2015.04 - 2017.03
Factory Operative
McVities
2012.03 - 2015.04
Shop Assistant/Covering Manager
Doreen's Pet Shop
2002.08 - 2012.03