Rio Whatman
Brighton,East Sussex
Summary
Motivated and detail-orientated individual with desire to apply my administration experience whilst also learning company specifics. Offers excellent communication and organisation, dedicated to thriving in challenging situations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Claims Advisor
Legal and General
Hove
01.2024 - 02.2024
- Processed inbound customer calls promptly to meet call-handling stats.
- Provided claims advice to claimants, managing expectations and explaining the claims process.
- Completed general claims administration, reviewing legal documentation and adding clear and concise case notes.
Research Services Administrator
Vero
Brighton, Brighton and Hove
11.2021 - 12.2023
- Researching and acquiring information for working and educational references for different clients and industries.
- Processing ID, Directorship, Media, and address checks whilst being committed to the highest GDPR standards.
- Maintaining Vero's brand to a high standard by building a rapport with the professionals I interact with.
Guest Experience Host
Merlin Entertainments
Brighton
02.2018 - 11.2021
- Enhanced every customers visit by hosting knowledgeable and enjoyable experiences.
- Resolved complaints with appropriate solutions and a calm manner, boosting customer satisfaction levels.
- Successfully delivered experiences within tight timeframes.
Customer Assistant
JD Sports
Brighton
12.2017 - 12.2017
- Responsible for cleaning shop floor to uphold strong hygiene and presentation standards.
- Assisted customers with questions using product and service expertise.
- Carried out regular quality checks to ensure displayed products were in saleable condition and that the shop floor looked presentable.
Events coordinator
Hotro Live Music Agency
Hove
07.2017 - 11.2017
- Promoted upcoming events to increase awareness and attendance and support success for our artists.
- Liaised with venues, artists, and bands to schedule events in alignment with availability.
- Displayed good organisation within a fast paced environment.
Checkout Assistant
Tesco Superstore
Shoreham-by-Sea
06.2016 - 06.2017
- Processed sales efficiently to reduce customer waiting times.
- Applied positive customer service to increase customer satisfaction.
- Assisted customers with additional needs in transporting their shopping to vehicles.
Waitress
Hins Restaurant
Brighton
03.2016 - 05.2016
- Warmly greeted and escorted guests to tables.
- Collected cash or credit card payments and provided receipt to customers.
- Served meals and drinks with professionalism and skill, maintaining high quality standards.
Education
A-Levels - Music Business, Management & Technology
Northbrook College
Goring, West Sussex 09.2015 - 04.2017
GCSEs - Varied Subjects
Hove Park School and Sixth Form Centre
Hove 09.2010 - 07.2015
Skills
- Data entry
- Communication skills
- Time management
- Highly adaptable
- Organisational skills
- Customer-focused
- Team player
- Experience in Microsoft Office, Word, Excel & PowerPoint
Affiliations
- I am a very active person, I go to the gym regularly and love being out in nature. I am a big lover of music, animals and food!
References
References available upon request.
Timeline
Claims Advisor
Legal and General
01.2024 - 02.2024
Research Services Administrator
Vero
11.2021 - 12.2023
Guest Experience Host
Merlin Entertainments
02.2018 - 11.2021
Customer Assistant
JD Sports
12.2017 - 12.2017
Events coordinator
Hotro Live Music Agency
07.2017 - 11.2017
Checkout Assistant
Tesco Superstore
06.2016 - 06.2017
Waitress
Hins Restaurant
03.2016 - 05.2016
A-Levels - Music Business, Management & Technology
Northbrook College
09.2015 - 04.2017
GCSEs - Varied Subjects
Hove Park School and Sixth Form Centre
09.2010 - 07.2015